Operations Program Manager

This is a fully remote position, open to applicants in Maine.

📋 Description

• Visit clients receiving services in their residences

• Oversee and assist direct care personnel

• Perform scheduled visits for clients and supervisory purposes

• Aid in the admission process for new clients and the initiation of services

• Support employee onboarding, orientation, and training programs

• Help coordinate staffing and address coverage issues

• Monitor client services and follow up on any concerns

• Review documentation and identify any missing or incomplete items

• Communicate effectively with clients, families, staff, and management

• Assist with scheduling and managing daily operations

• Ensure staff adherence to service plans and company standards

• Contribute to compliance and quality assurance activities

• Provide direct client support or shift coverage as necessary

• Report incidents, service issues, and operational concerns to leadership

• Assist MaineTouch leadership with additional operational tasks as the organization expands

⛳️ Requirements

• Preferred background as a qualified PSS, CNA, LPN, or RN

• Experience in home care, healthcare, direct support, or human services is encouraged

• Leadership or supervisory experience, or a desire to develop these skills

• Excellent communication and organizational abilities

• Capability to work independently and manage various responsibilities

• Reliable transportation and a valid driver's license are required

• Willingness and ability to travel to client locations

• Strong professionalism and commitment to confidentiality

• Basic proficiency in technology and documentation

• Dependable and adaptable approach to supporting clients and staff

🏝️ Benefits

• Reimbursement for approved mileage and gas expenses

• Coverage of approved travel-related expenses for work

• Hotel accommodations provided for required overnight travel

• Opportunities for professional growth and increased responsibilities in operations, staff supervision, client services, quality assurance, and program management

• Availability of both full-time and part-time positions