Operations Manager, MEAL & Technology

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Deliver daily administrative assistance to METAL pillar leaders and the broader Unit, including managing invoices.

• Organize and plan the Unit's team retreat, which encompasses venue research and reservations, agenda preparation, travel arrangements, budget monitoring, and material compilation.

• Coordinate meetings across the unit, including scheduling, agenda creation, note-taking, and follow-up on action items.

• Assist in the logistical planning of events, workshops, and training sessions.

• Facilitate onboarding processes for new METAL Unit employees, including introductory meetings, information dissemination, system access, and training on systems.

• Gather, organize, and sustain knowledge products for all four METAL pillars.

• Oversee and manage the Unit's Box folder organization, naming protocols, version control, and access permissions.

• Update and maintain METAL's RescueNet pages and resource libraries.

• Serve as the knowledge management point of contact for the Unit, collaborating with IT and platform administrators.

• Keep shared trackers, issue logs, the organizational chart, and staff directory up to date.

• Support internal communications and those across the department, including contributions to newsletters and management of distribution lists.

• Provide additional administrative, coordination, data cleanup, data entry, and data analysis assistance as needed.

• Report to the Senior Director of METAL and collaborate with METAL pillar leaders, IT, and platform administrators.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience (e.g., in library science, information/knowledge management, or business administration).

• A minimum of 2–4 years' experience in an administrative, knowledge management, or team coordination position.

• Proven experience in planning and coordinating meetings, workshops, or team events, including logistics, scheduling, and material preparation.

• Proficiency in Microsoft 365 applications (SharePoint, Teams, Outlook, Excel) and file management/storage solutions such as Box.

• Exceptionally organized, with a keen attention to detail and a demonstrated ability to manage multiple priorities and deadlines.

• Strong written and verbal communication skills, capable of producing clear, user-friendly documentation and reference materials.

• Excellent interpersonal skills, adopting a collegial and service-oriented approach.

• Superior spoken and written English skills.

• Experience with SharePoint site administration, document taxonomy, or metadata management is a plus.

• Working knowledge of Arabic, French, and/or Spanish is advantageous.

• Experience in supporting humanitarian or international development program teams is preferred.

• Candidates must possess the right to work in their respective locations.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.