Operations Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations of various components within the program portfolio or department.

• Lead and manage Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.

• Assist in achieving operations team objectives related to program and portfolio KPIs.

• Facilitate payment reviews, application intake, customer service inquiries, and team scheduling.

• Forecast, monitor, invoice, and report on programs and projects.

• Supervise weekly and monthly departmental and program reporting.

• Identify opportunities for process improvements to enhance customer and client satisfaction.

• Collaborate with internal functional and program teams on quality assurance and process projects.

• Maintain documentation for contracts, SOWs, Cost Allocation Agreements, KPIs, and associated materials in SharePoint.

• Support financial, legal, and budget monitoring for compliance with portfolio programs.

• Manage and track compliance obligations for contracts, addendums, proposals, and subcontracts.

• Execute special ad-hoc projects and reporting tasks.

• Develop systems, processes, and improvements as a technical resource or consultant.

• Oversee team staffing, budgets, goals, productivity, and provide analysis, solutions, and recommendations.

• Coordinate efforts among internal support teams, including reporting, meetings, leadership alignment, portfolio-wide training, and events.

• Organize resource sharing across the portfolio.

• Address reporting needs for internal customers, portfolios, programs, and the business.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Engineering, or a related field from an accredited institution.

• Prior operations experience with a comprehensive understanding of energy efficiency or demand response program operations and processes.

• 1–3 years of progressive experience in team management, including directing the work of direct reports and teams (preferred).

• Ability to maintain confidentiality at all times.

• Capacity to analyze financial data and generate financial reports and statements.

• Proficient in analyzing program performance data and reports.

• Skilled in data analysis and programmatic database management, ticketing, reporting, and dashboard creation.

• Competent in data entry, tracking, maintaining, and querying databases.

• Strong verbal and written communication skills.

• Ability to effectively communicate with customers, clients, employees, and supervisors.

• Capability to analyze and interpret data to resolve practical program issues.

• Familiarity with mathematical concepts such as fractions, percentages, and ratios.

• Proficient in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio.

• Ability to identify and address project, program, or application issues with customers, clients, trade allies, and internal stakeholders.

• Commitment to diversity and inclusion principles.

• Access to reliable transportation.

• Possession of a valid driver’s license.

• Willingness to travel over 60% of the time.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Retirement benefits.

• Paid time off.

• Paid holidays.

• Additional company-sponsored benefits and programs.