Operations Manager – Executive Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of daily operational coordination throughout the organization, including managing priorities, tasks, deadlines, follow-ups, and team accountability.

• Serve as the primary operational liaison between the Founder, Growth Operator, team members, contractors, and external associates.

• Ensure visibility on key business priorities and guarantee that commitments are fulfilled to completion.

• Oversee the onboarding, scheduling, tracking, renewals, and offboarding processes for Inner Circle clients.

• Manage routine member support on WhatsApp and Skool, including announcements, onboarding, and community administration.

• Keep client, member, and business records current and ensure that essential information is updated.

• Review Fathom transcripts and maintain GoHighLevel with sales notes, pipeline stages, follow-ups, and next actions.

• Collaborate with contractors and team members, including editors, setters, and other external partners.

• Identify operational gaps, overdue tasks, and potential issues before they escalate into problems.

• Develop and maintain a straightforward weekly operating/KPI dashboard.

• Create and uphold practical SOPs, trackers, and workflows for recurring processes.

• Translate growth priorities into specific tasks, assigned owners, deadlines, and subsequent steps.

• Act as the operational intermediary between the Growth Operator and the Founder.

• Manage YouTube execution and administration, including uploads, descriptions, playlists, community posts, testimonials, and coordination with editors.

• Support content workflows from recording to editing, approval, publishing, and repurposing.

• Coordinate marketing campaigns, launches, advertisements, webinars, and other growth initiatives by tracking deliverables and deadlines.

• Aid in lead and sales operations, ensuring that qualified opportunities, follow-ups, and handoffs are handled efficiently.

• Maintain ManyChat and other growth-related workflows, including campaign tracking, quality assurance, and follow-through.

• Gather member feedback, testimonials, and community insights that facilitate growth.

• Manage sensitive client, coaching, financial, operational, sales, and business information with the utmost confidentiality.

• Exercise sound judgment regarding confidential information and escalation procedures.

⛳️ Requirements

• Over 5 years of experience in operations, business operations, project management, business administration, or a related field, or demonstrable ownership of operations in a founder-led or entrepreneurial business.

• Experience in supporting a founder, CEO, entrepreneur, or senior executive in a fast-paced business environment.

• Familiarity with online education, coaching, consulting, personal development, digital products, membership communities, media, or other online businesses is a plus.

• Highly proactive, organized, and reliable, with a strong commitment to follow-through.

• Comfortable taking initiative instead of waiting for directions.

• Excellent written and verbal communication skills in English.

• Proficient in using Google Workspace, WhatsApp, Skool, ChatGPT, Fathom, GoHighLevel, Calendly, ManyChat, YouTube, and project management tools.

• Capable of prioritizing, delegating, problem-solving, and escalating issues as necessary.

• Adaptable to a fast-moving, founder-led environment where processes are continuously evolving.

• Strong preference for simple, practical execution over unnecessary process or tool development.

• Commercially aware and able to recognize the impact of operations on customers, leads, revenue, and growth.

• Signing an NDA will be required as part of the role.

• Must currently reside in the Philippines and be legally authorized to work there.

• Have a reliable computer, high-speed internet, and a quiet, dedicated workspace suitable for remote work.

🏝️ Benefits

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Leave (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs

• 100% Remote Work