Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operational functions, campaign timelines, deliverables, and execution schedules.

• Manage workflows from initial data requests and preparation through campaign coordination, delivery monitoring, and reporting.

• Set priorities, delegate responsibilities, track deadlines, and ensure timely completion of all deliverables.

• Identify operational bottlenecks, troubleshoot issues, and implement process enhancements.

• Maintain precise operational records, documentation, and project status updates.

• Coordinate with external vendors and service providers, including requests, pricing negotiations, specifications, deliverables, and turnaround expectations.

• Monitor vendor performance, investigate discrepancies, and resolve operational challenges.

• Collaborate with Operations, Product, Technology, Quality Assurance, and other supporting teams.

• Oversee data preparation, validation, reconciliation, and quality control processes.

• Ensure the secure handling of confidential information.

• Coordinate with team members and cross-functional contributors, delegate tasks, monitor progress, and provide feedback.

• Assist in training, documentation, and adherence to established procedures.

• Maintain project management platforms, workflow trackers, standard operating procedures (SOPs), and operational checklists.

• Evaluate processes and recommend improvements for efficiency, accuracy, consistency, automation, and workflow.

• Support system testing, issue identification, and corrective actions.

• Prepare weekly operational reports and updates for leadership.

• Track key performance indicators (KPIs) including turnaround times, completion rates, data accuracy, vendor performance, and operational efficiency.

• Identify trends, recurring issues, risks, and corrective actions; provide data-backed recommendations.

• Report to designated company leadership.

⛳️ Requirements

• A minimum of 5 years of relevant experience in operations management, project coordination, campaign operations, business operations, or a related field, or an equivalent combination of experience and demonstrated results.

• At least 2 years of experience leading teams, coordinating vendors, or managing cross-functional operational workflows.

• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, lookups, data reconciliation, duplicate identification, and reporting.

• Ability to manage recurring operational deadlines, multiple priorities, and complex workflows with minimal supervision.

• Experience in developing and maintaining SOPs, workflow documentation, project trackers, and performance reports.

• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.

• Excellent written and verbal communication skills in English.

• Ability to exercise sound judgment, maintain confidentiality, and appropriately escalate operational concerns.

• Availability to work consistently during Eastern Time business hours.

• Familiarity with ClickUp or similar project management software is preferred.

• Experience with CRM platforms, reporting dashboards, and shared document management systems is preferred.

• Knowledge of data validation, quality assurance, vendor management, and operational compliance practices is preferred.

• Experience in coordinating remote or internationally distributed teams is preferred.

• Familiarity with workflow automation and process improvement methodologies is preferred.

• A college degree is preferred but not mandatory.

• Reliable internet connectivity and a suitable remote workspace are required.

• Ability to communicate effectively across distributed teams.

🏝️ Benefits

• Remote work arrangement.

• Full-time schedule aligned with Eastern Time business hours.

• Specific applicable benefits to be communicated during the hiring process and confirmed in writing.

• Equal opportunity workplace.

• Reasonable accommodations available to qualified applicants and employees.