This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee the recruitment process, including candidate sourcing, screening, and hiring for internal positions.

• Manage inventory tracking, stock replenishment, and coordination of the supply chain.

• Lead the customer service operations, monitor key performance indicators (KPIs) and service level agreements (SLAs), and address escalations, chargebacks, and suspicious orders.

• Coordinate the processing of invoices, payroll, and tracking of payments.

• Create standard operating procedures (SOPs), onboarding workflows, and enhance internal processes.

• Collaborate closely with founders and team leaders to tackle operational challenges.

• Oversee various aspects of the business, independently solve problems, and ensure smooth movement of people and processes.

⛳️ Requirements

• Practical experience in eCommerce operations, ideally with subscription-based brands.

• Knowledge of subscription tools such as Loop Subscriptions.

• Proven experience in managing the full-cycle recruitment and hiring process.

• Understanding of inventory management, supply chain logistics, and customer service operations.

• Strong organizational abilities and effective cross-functional communication skills.

• A proactive, adaptable, and resourceful approach, coupled with a strong sense of accountability.

• Availability to work according to Amsterdam/Dubai time zones.

• Comfortable collaborating with teams across varying time zones, especially Amsterdam and Dubai.

🏝️ Benefits

• Direct participation in operational decision-making and business development.

• Opportunity to enhance systems, streamline workflows, develop SOPs, and increase operational efficiency.

• Engaging remote role with hands-on responsibilities.

• Chance to take ownership of operational challenges and create a significant impact.