Operations Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Create and sustain a comprehensive KPI dashboard utilizing CRM and manual tracking data.

• Offer leadership real-time insights into business performance.

• Generate clear and trainable documentation for on-site field processes.

• Manage daily operations across the business.

• Collaborate with staff to ensure projects and priorities remain on schedule.

• Identify and address issues across various locations and teams prior to escalation.

• Communicate with employees and clients through emails and calls regarding operational matters.

• Set up and configure operational systems and processes as new locations are established.

• Provide executive assistant support, including managing inbox and calendar, as capacity permits.

⛳️ Requirements

• Previous experience in operations, business management, or a similarly strategic support position.

• Proven capability to exceed routine administrative tasks.

• Proficiency in building and maintaining KPI dashboards that integrate CRM and manual data sources.

• Experience in documenting standard operating procedures for training new team members.

• Strong self-management skills and the ability to oversee tasks and personnel with minimal supervision.

• Excellent proficiency in written and spoken English.

• Clear and confident communication skills with US-based clients and staff.

• Ability to maintain composure and professionalism when receiving direct feedback, interacting with demanding clients, and navigating a dynamic field environment.

• Willingness to adapt working hours in response to business needs.

• Familiarity with AI tools such as Claude for creating dashboards, documentation, and process automation.

• Comfort in working across multiple business locations and adjusting processes as the organization grows.

• Submission of a Loom video introduction recorded in English is mandatory.

• A screenshot of an internet speed test is required.

🏝️ Benefits

• Opportunity to work remotely.

• Work schedule from Monday to Friday.

• Flexibility to modify hours based on business requirements.

• Potential for executive support duties, including managing inbox and calendar.