Operations Manager

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Manage operations and business strategy by collaborating with cross-functional departments to achieve strategic goals.

• Lead a team of Business Technical Analysts and Business Analysts in the creation of regulated outbound communications.

• Create and oversee methodologies for tracking, identifying, and resolving issues.

• Analyze and present program outcomes and insights.

• Formulate data-driven analysis techniques for clients.

• Conduct data analysis from various sources to enhance effectiveness and return-on-investment metrics for product activities.

• Work with staff to pinpoint internal and external customers as well as their expectations.

• Initiate process improvements to enhance quality, reduce costs, and boost satisfaction among staff, providers, and members.

• Assist operations staff in the planning, execution, and monitoring of key strategic initiatives.

• Act as an internal resource and advisor on improvement initiatives.

• Investigate new workflow approaches employing quality-improvement techniques to eliminate waste and rework.

⛳️ Requirements

• Must have authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Bachelor's degree in Business Administration, a related field, or equivalent experience is required.

• Minimum of 4 years of experience in operational business processes or data analysis is necessary.

• Experience in the managed care or insurance industry is preferred.

• Practical experience in implementing continuous improvement through Six Sigma or Total Quality Management (TQM) is advantageous.

• Experience in a matrix environment is preferred.

• Strong business and technical expertise is essential.

• Familiarity with composition platforms such as Smart Communications, OpenText Exstream, Papyrus, Inspire, Adobe AEM, or similar tools is preferred.

• Willingness to travel up to 25% is required.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K and stock purchase plans.

• Tuition reimbursement opportunities.

• Paid time off along with holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentive options may be included in total compensation packages.

• We are an equal opportunity employer committed to fostering diversity.