IT Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily IT operations, endpoint security, and support for Cordance HQ and its various business units.

• Manage IT service functions, ensuring ticket quality, handling escalations, and adhering to helpdesk-provider SLAs.

• Execute joiner, mover, and leaver procedures while overseeing access provisioning in Microsoft 365, Google Workspace, AWS, and other business applications.

• Update and maintain the IT Operations Runbook.

• Administer RMM, endpoint, EDR, email security, and web security tools.

• Enforce agent installations and ensure device compliance.

• Assess security alerts and address integration health issues.

• Support the AWS landing zone and manage cloud access.

• Oversee identity, access, and tenant configurations in Microsoft 365 and Google Workspace.

• Deliver IT and security integration initiatives for various business units.

• Manage relationships with MSPs and vendors, provide status updates and risk assessments to leadership, approve invoices, and oversee hardware procurement.

• Supply technical documentation for SOC 2 and other security certifications.

• Close audit gaps and sustain an audit-ready, continuously compliant framework.

⛳️ Requirements

• A minimum of 7 years of experience in IT operations or infrastructure, with at least 3 years in a leadership role or managing MSPs.

• Proficient in hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant configurations.

• Practical experience with an RMM platform; NinjaOne is preferred.

• Familiarity with an EDR platform; SentinelOne is preferred.

• Working knowledge of AWS and Azure, including IAM, account structures, and landing zones.

• Proven ability to manage outsourced helpdesk or MSP contracts in accordance with SLAs and deadlines.

• Experience in supporting SOC 2 or ISO 27001 audits with technical documentation.

• Background in M&A integration or managing IT across multiple business units or tenants.

• Excellent written communication skills with executives, vendors, and non-technical stakeholders.

• Bachelor’s degree in IT, computer science, or a related field, or equivalent experience.

• The final candidate must successfully pass a background check.

🏝️ Benefits

• Comprehensive health coverage starting from the first day of employment.

• 401K plan (US) with employer matching, eligible after 90 days and immediately vested.

• RRSP (CAN) with employer matching, eligible after 90 days and immediately vested.

• Flexible, uncapped PTO.

• 12 weeks of paid parental leave available to all employees.

• Monthly remote work stipend of $75 USD / $140 CAD for phone and internet expenses.

• Generous holiday schedule.