Manager – Operations, Cash Management

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete processing of cash management services pertaining to corporate and clearing operations.

• Facilitate a seamless transition of cash management processes by offering training and expertise to stakeholders.

• Ensure the precise and efficient handling of cash management transactions within established turnaround times.

• Suggest and implement enhancements to workflows and automation initiatives.

• Coordinate and collaborate with onshore operations and technology teams.

• Make prompt decisions regarding issues that arise from Central Bank and vendor-service deadlines.

• Manage employee welfare, work-life balance, training, workload distribution, job rotation, and development.

• Act as the subject matter expert for relevant areas.

• Ensure adherence to Bank procedures and regulatory obligations.

• Analyze management information systems related to staff productivity and take corrective and preventive measures.

• Serve as the main point of contact for operational escalations and service-related inquiries.

• Identify and implement enhancements in operational efficiency, productivity, controls, customer experience, manual interventions, operational risks, and turnaround times.

• Lead and assist in the transition of cash management processes.

• Conduct training sessions and knowledge-sharing workshops.

• Maintain up-to-date process documentation, standard operating procedures, and training resources.

• Ensure timely updates of RCSA and KRI, achieving satisfactory internal and external audit evaluations.

• Control procedures to minimize operational risks.

• Oversee User Acceptance Testing, escalate issues related to BOT, and monitor BOT performance.

⛳️ Requirements

• Bachelor's degree.

• 7 years of experience in banking operations, with at least 5 years in cash management and clearing functions.

• Familiarity with Compliance/AML/Regulatory standards.

• Proficient banking system skills and process comprehension.

• Strong analytical and planning capabilities.

• Excellent interpersonal and communication abilities.

• Outstanding communication skills.

🏝️ Benefits

• Focus on staff welfare, work-life balance, and specialized training for unit staff.

• Opportunities for job rotation and training aimed at staff development and career advancement.

• Provision of coaching and counseling for staff when necessary.