Community Solar Operations Analyst

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee and enhance operational processes within the community solar portfolio.

• Assist in subscription management, reporting, financial operations, sales operations, and initiatives for process improvement.

• Take responsibility for subscription fill levels throughout the community solar portfolio.

• Ensure precise and consistent subscription and project data across utility, program administrator, and internal systems.

• Collaborate with utilities and program administrators on subscription management tasks.

• Review utility files, detect discrepancies, and facilitate issue resolution.

• Track subscriber churn and identify trends impacting portfolio performance.

• Prepare and distribute financial, operational, and project performance reports.

• Provide timely and accurate reporting to program administrators.

• Create project management and related fee invoices while supporting payment tracking and reconciliation with Billing.

• Evaluate processes and implement improvements for efficiency, scalability, and stakeholder experience.

• Utilize AI, automation, and technology to establish new operational capabilities.

• Offer feedback to the Product team to enhance systems and services.

• Investigate new markets, regulatory changes, and industry trends.

• Conduct onboarding and quality assurance reviews for new subscriber enrollments.

• Manage commission tracking and payment processes.

• Analyze and monitor sales performance across various markets and channels.

• Develop and refine sales training resources and tools.

• Work alongside Billing and Solutions Center teams to address subscriber issues.

• Handle non-payment procedures and support collection performance.

• Create subscriber communications related to billing, project updates, and account modifications.

• Maintain training materials and process documentation for customer support teams.

⛳️ Requirements

• Bachelor’s Degree in Business, Operations, Data Analytics, Energy Systems, or relevant experience.

• A minimum of 3 years of full-time work experience is required.

• Advanced proficiency in Microsoft Excel and other data analysis, reporting, and business tools.

• VBA proficiency is preferred.

• Proficiency in MS SQL querying is required.

• A solid understanding of ETL (Extract, Transform, Load) processes and tools is preferred.

• Knowledge of community solar programs, utility operations, energy markets, and relevant regulatory frameworks is advantageous.

• Applicants must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not supported or available.

• Strong technical aptitude combined with business acumen.

• Excellent analytical and problem-solving abilities.

• Strong project and time management skills with exceptional attention to detail and accuracy.

• Outstanding interpersonal, communication, written, verbal, and presentation skills.

• Ability to work independently, take initiative, manage competing priorities, and collaborate with various stakeholders.

🏝️ Benefits

• Comprehensive medical coverage with complimentary telehealth services.

• Dental insurance.

• Vision insurance.

• Contributions to employer health savings accounts.

• Access to Headspace mental wellbeing support.

• Complimentary mental healthcare visits for employees and their dependents.

• Maven family planning assistance.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks.

• Annual incentive plan based on company performance.