Operations Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee the complete onboarding process for new employees across various regions, collaborating with HR, IT, and Finance.

• Acquire, prepare, deliver, and monitor employee equipment.

• Manage the offboarding process, which includes equipment retrieval, insurance cancellations, and necessary documentation.

• Administer employee medical insurance enrollment upon joining and cancellation upon departure.

• Handle employee visa issuance, renewals, and cancellations in the UAE, KSA, Jordan, and Egypt.

• Liaise with PROs and government agencies.

• Monitor expiration dates for visas, permits, and commercial registrations.

• Supervise the company's commercial licenses across different jurisdictions.

• Ensure adherence to regional labor regulations in the UAE, KSA, Jordan, Egypt, and the US.

• Review and authorize payroll inputs from Operations, including expense additions, deductions, and reimbursements.

• Guarantee that payroll and expense submissions at the country level are accurate, comprehensive, and punctual.

• Collaborate with HR Payroll to address payroll discrepancies and exceptions.

• Oversee country Operations coordinators and support personnel in regional offices.

• Manage office leases, facility operations, utilities, maintenance, and vendor agreements.

• Coordinate travel, accommodation, and transportation arrangements.

• Oversee medical insurance renewals and maintain relationships with providers.

• Monitor administrative and facilities budgets to identify cost-saving opportunities.

• Document, standardize, and continuously enhance operational processes.

• Identify operational inefficiencies, manual workarounds, and automation possibilities; present suggestions to the Chief Process Officer.

• Assist in company-wide reporting, compliance audits, and operational reviews.

• Report directly to the Chief Process Officer.

⛳️ Requirements

• A bachelor's degree in Business Administration, Operations Management, or a related field.

• 7–10 years of experience in multi-country operations, office management, or administrative leadership positions.

• A proven history of managing a distributed team across various geographies and time zones.

• Practical experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.

• Experience in managing medical insurance programs and vendor contracts.

• Demonstrated capability to create and implement operational procedures in environments lacking consistent processes.

• Strong understanding of regional labor and compliance frameworks in KSA, UAE, Jordan, and Egypt.

• Proficiency in MS Office and experience with ERP or operational management systems.

• Willingness to work across different time zones and workweek structures (Saturday–Wednesday for KSA; Monday–Friday for Egypt and Jordan).

• Ability to design, document, and enforce processes while holding teams accountable.

• Comfortable managing country operations remotely without direct supervision.

• Experienced in managing teams with varying capabilities and adjusting communication and performance management styles accordingly.

• Organized and succinct in managing upward communications; knows when to escalate issues and remains calm under pressure.

• Treats colleagues as internal clients to provide efficient, professional, and seamless support.

• Independently resolves operational challenges and escalates only matters requiring senior-level intervention.

• Diligent in record-keeping, tracking deadlines, and maintaining compliance documentation.

• Previous experience in an IT staffing, systems integration, managed services, or professional services environment is a plus.

• Familiarity with coordinating payroll inputs across multi-currency, multi-country payroll cycles is advantageous.

• Experience in managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforce is beneficial.

• Proficiency in English for effective coordination in KSA and UAE is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and inclusive work environment.