Operations Manager, AP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the CEO's primary operator and integrator across Sales, Marketing, Customer Success, and Product departments.

• Oversee daily execution across departments, ensuring alignment of teams, projects, and priorities.

• Take ownership of and enhance company-wide SOPs, processes, and systems.

• Track setter and closer performance, response rates, speed-to-lead, and follow-up protocols.

• Implement Customer Success SOPs and evaluate client response quality and resolution times.

• Quickly identify and resolve operational bottlenecks and breakdowns.

• Manage, organize, and process 500–1,000+ daily messages across internal channels and client groups.

• Supervise communications for over 1,000 high-ticket clients within online communities.

• Ensure prompt responses on Slack and WhatsApp across both Australian and US time zones.

• Maintain tracking systems and notes for client inquiries and action items.

• Safeguard the CEO's time through troubleshooting, follow-ups, and coordination efforts.

• Assist with administrative and travel logistics, including flights, accommodations, venue scouting, calendars, and meeting notes.

• Address client escalations and service disputes effectively.

• Act as the brand representative during partnership, business development, and vendor discussions.

• Coordinate around six major events annually, including virtual bootcamps and in-person masterminds.

• Manage schedules, attendee communications, onboarding, workshop materials, venues, catering, and logistics for cohorts.

• Track participant accountability throughout workshops and cohorts.

• Travel to US events as needed.

• Define, monitor, and optimize KPIs across various departments.

• Conduct weekly performance evaluations and operational check-ins.

• Follow up with team members regarding progress and deadlines.

• Utilize data to inform decisions, improvements, and prioritization strategies.

• Operate within the internal AI system for project management, fulfillment, and reporting.

• Manage operational data and customer journeys in platforms like GoHighLevel, Skool, Circle, and Wistia.

• Possess a solid understanding of automation workflows in tools such as Zapier, Make.com, Claude, and ChatGPT to effectively manage technical teams and assess system health.

• Employ AI tools to organize spreadsheets and generate reports.

• Develop and refine client onboarding workflows, tracking systems, accountability protocols, and automated reporting dashboards.

• Progress towards a COO-level role as the business expands.

⛳️ Requirements

• Proven senior operations leadership experience as an Operations Manager, Integrator, COO, or Senior Operator.

• Background in fast-growing Software/SaaS, AI startups, info-product, coaching/education, bootcamp/cohort/course businesses, or similar sectors.

• Exceptional speed in execution and a strong bias for action.

• Capability to manage and process hundreds of daily communications and moving parts.

• High availability and responsiveness across various time zones.

• Willingness to work extended hours, including Saturdays.

• Assertive and confident leadership skills, including the enforcement of SOPs, accountability, and dispute resolution.

• Excellent spoken and written English proficiency.

• Familiarity with technology and CRM systems; understanding of CRMs, automations, and AI tools.

• No coding skills required.

• No-ego mentality with a readiness to transition between operational leadership and executive assistance roles.

• Preferred experience in event coordination and cohort management.

• Experience managing premium client communities on Slack and WhatsApp is a plus.

• Valid passport and US visa preferred for potential occasional travel to the US.

• Business-casual attire expected for meetings.

• Professional setup including a clean background, quality camera, microphone, and reliable Wi-Fi connection.

• Ability to commit to full-time work, 6 days a week, with a minimum of 10 hours per day.

• Availability from approximately 6:00 AM–7:00 PM during waking hours.

• For candidates based in the Philippines: shifts start no later than 3:00 AM Manila time, with 4–6 hours of Saturday coverage required.

• Must be mobile-responsive on Slack and WhatsApp.

• Familiarity with GoHighLevel, Slack, WhatsApp, Skool, Circle, Wistia, ChatGPT, Claude, Zapier, Make.com, and Google Sheets/Spreadsheets is advantageous.

🏝️ Benefits

• 13th Month Bonus.

• Permanent remote work setup.

• Health insurance coverage.

• Dental insurance benefits.

• Mental health insurance support.

• Competitive starting salary.

• Opportunities for growth within the company.

• Performance-based salary increases.

• Access to prizes and bonuses.

• Sponsorship for premium industry training.

• Weekly internal AI masterclasses.

• Complimentary access to the company's premium AI mastermind program.

• High-level networking opportunities at luxury masterminds and live events.

• Coverage of travel expenses for US-based events.

• Accommodations in luxury retreats.

• Daily work flexibility while maintaining responsiveness.

• Clear path towards a COO-level role.

• Opportunities for professional development and personal growth.