Operations Lead

This is a fully remote position, open to applicants in Australia.

📋 Description

• Guide and motivate a diverse team consisting of content creators, designers, reviewers, and production specialists.

• Oversee team performance in relation to productivity and quality benchmarks; offer feedback and coaching; conduct performance evaluations; address any performance issues.

• Recruit, onboard, and train new team members effectively.

• Take ownership of the operational execution of the content roadmap by converting strategy into actionable project plans, milestones, deliverables, and priorities.

• Report on delivery progress, obstacles, and risks to the Content Leadership team.

• Lead resource planning and forecasting efforts within the team.

• Utilize Google Sheets and project management tools like JIRA for planning, tracking, and managing workflows, deadlines, and the project database.

• Employ data to monitor, forecast, and analyze educational material planning and production, thereby guiding prioritization and assessing roadmap viability.

• Ensure the maintenance of accurate and reliable operational data, systems, trackers, and metrics.

• Maintain content quality and ensure deliverables align with briefs, deadlines, editorial standards, and brand guidelines.

• Collaborate with Content Leads to enhance processes and drive efficiency.

• Facilitate responsible integration of AI throughout the content lifecycle.

• Bring educational experiences to life through high-quality, curriculum-aligned courses aimed at students and teachers in Australia and international markets.

⛳️ Requirements

• Proven experience in leading and developing a team, including workload management, goal setting, conducting team meetings and one-on-ones, and providing constructive feedback.

• Accountability for team results and overall performance.

• Demonstrated history of managing operational delivery, including projects, plans, metrics, and resources.

• Experience in resource planning and forecasting.

• Strong decision-making capabilities for managing conflicting priorities and escalating risks early.

• Excellent critical-thinking and complex problem-solving abilities.

• Exceptional attention to detail and precision in multi-step processes and systems.

• Proficient in Google Sheets or similar tools; comfortable with data manipulation and trend identification.

• Capability to inspire and motivate team members.

• Strong interpersonal communication skills.

• Outstanding written and verbal communication abilities.

• Australian working rights are required.

• Bonus: experience in or alongside a content or editorial role.

• Bonus: familiarity with experimenting with AI in a professional context and insights on its practical applications.

🏝️ Benefits

• Customized flexibility: working hours that accommodate university, family, or personal commitments.

• Unlimited paid leave options available for permanent team members.

• Work from Sydney, interstate, or wherever you feel inspired.

• Continuous opportunities for skills enhancement and knowledge growth.

• Subscription to a comprehensive employee assistance program.

• Additional wellbeing leave provided.

• 14 weeks of paid parental leave for new parents, with extra leave for birthing parents.

• Regular social events, both in-person and remote, including team sports competitions, trivia nights, and themed annual celebrations.

• Free Atomi services available for employees and their families.

• Sydney office conveniently located near cafes, shops, and public transport.