Operations Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and authorize loan applications in collaboration with the review team.

• Assist borrowers through text and phone communications during fundraising initiatives.

• Oversee borrower delinquency and create action plans to help borrowers regain stability.

• Lead initiatives to enhance processes and infrastructure within operations.

• Work with U.S. Partnerships colleagues to enhance the experience of Kiva U.S. partners.

• Engage in cross-functional projects that elevate the value provided to entrepreneurs by Kiva.

• Gather, analyze, and implement feedback from applicants, borrowers, and partners to drive internal and external changes.

• Gather stories from Kiva U.S. borrowers and support initiatives focused on impact storytelling.

• Enhance training materials and resources available for Capital Access Managers.

• Develop a comprehensive understanding of the borrower experience and take part in loan application evaluations.

• Aid in analysis and project-based tasks in areas such as communications, data analysis, product management, partner success, strategic partnerships, and impact.

⛳️ Requirements

• Must be at least 21 years old by January 12, 2027.

• Willing to commit to the full duration of the 6-month term.

• Possess strong critical thinking skills, attention to detail, and a sense of ownership over your work.

• Enjoy problem-solving and building relationships.

• Excellent written and verbal communication skills.

• Highly proactive and capable of working independently.

• Well-organized individual suited for a start-up environment.

• Intermediate proficiency in Google Docs, Word, Excel, and PowerPoint.

• Must possess authorization to work in the United States on a permanent, full-time basis.

• Kiva is unable to provide visa sponsorship.

• Availability for 24–32 hours per week from January 12, 2027, to June 30, 2027.

🏝️ Benefits

• Opportunities for professional development and skills workshops.

• Access to Kiva’s extensive network of Fellowship and Internship Alumni.

• Optional involvement in Kiva’s Employee Resource Groups (ERGs) and social events such as happy hours and coffee chats.

• Positive references provided for successful participants.

• A modest monthly stipend of $800 to help cover expenses.