Operations Excellence Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee continuous improvement and operational governance within the AM Region service organization.

• Create and uphold regional quality and safety standards, policies, and audit programs.

• Lead root cause analysis and corrective actions for recurring failures and safety incidents.

• Implement Lean and Six Sigma initiatives to minimize defects, rework, and safety occurrences.

• Manage spare parts forecasting, inventory targets, SKU rationalization, and obsolescence management.

• Enhance parts availability, lead times, carrying costs, replenishment methods, and local stocking models.

• Develop and oversee the Authorized Service Provider program, including selection, onboarding, certification, performance management, and commercial agreements.

• Establish service operating models, governance structures, financial controls, reporting frameworks, forecasting methods, and KPI dashboards across the Americas.

• Promote service P&L discipline, margin enhancement, cost-to-serve optimization, and revenue growth.

• Boost technician productivity through effective scheduling, skills alignment, remote support, workforce management, and first-time-fix initiatives.

• Advocate for digital enablement, including mobile tools, knowledge bases, and remote diagnostics.

• Report to the Sr. Director of Services and lead cross-functional initiatives with Supply Chain, Quality, Sales, Finance, Product, R&D, Regulatory, Procurement, and Logistics teams.

⛳️ Requirements

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field.

• 10+ years of experience in field service, aftermarket, or operations roles within a multinational OEM or complex service environment.

• 5+ years of experience in a senior leadership position.

• Proven ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement initiatives.

• Strong capabilities in data analytics.

• Familiarity with ERP, FSM/WFM, and BI tools.

• Knowledge of Lean/Six Sigma methodologies.

• Demonstrated success in leading cross-functional teams, influencing senior stakeholders, and achieving measurable operational improvements.

• Willingness to travel domestically and internationally, up to 50%.

• MBA or advanced degree is preferred.

• Black/Green Belt certification is preferred.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits.

• Opportunity to collaborate with a dynamic team in a fast-paced and innovative environment.