Operations Emergency Support Team

This is a fully remote position, open to applicants in Panama.

📋 Description

• Work remotely from home throughout the year during evening hours (1730–0130) on weekdays, weekends, and public holidays.

• Respond to calls received on the Operations Emergency line.

• Initiate operational cases and assign them to the appropriate specialist.

• Coordinate with colleagues across various departments to ensure uniformity in case management and procedures.

• Offer on-tour assistance and support with operational tasks necessary for tour production.

• Collaborate with stakeholders from Procurement, Invoicing, and the Tour Director Department to deliver an exceptional customer experience.

• Provide administrative assistance to the Safety and Incident Response team as required.

⛳️ Requirements

• Possession of a Panamanian passport or the legal right to live and work in Panama.

• Complete fluency in English, demonstrating confident and clear communication.

• Strong communication, customer service, and organizational skills.

• Keen attention to detail.

• Robust service mindset and effective listening abilities.

• Ability to work well within a team.

• Positive demeanor and empathy towards others.

• Sound judgment and the capability to identify when an issue requires escalation.

• Ability to maintain composure under pressure.

• Strong sense of urgency and ability to respond swiftly.

• Access to the provided laptop and a reliable internet connection.

• CV must be submitted in English.

🏝️ Benefits

• Laptop provided.

• Work remotely from home.

• Shifts available on weekdays, weekends, and public holidays.

• Opportunity to support the core Incident Response team during weekday daytime.