Operations Director

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Develop and implement a scalable operational strategy for Virtru's Global Public Sector business, focusing on U.S. Federal, Defense & Intelligence, and International Government segments.

• Create and oversee multi-year operational roadmaps and budgets that align with public sector growth objectives.

• Collaborate with senior leadership on market strategy, public sector operations, and resource allocation.

• Establish, operationalize, and uphold the sales forecasting process for the public sector business.

• Coordinate Sales, Marketing, Channel/Partner, and Solutions Engineering teams around pursuit strategies and major account plans.

• Work with Finance to design variable sales commission structures.

• Manage operations concerning federal government contracting vehicles and strategic partnerships.

• Facilitate the expansion of international partner ecosystems within allied government markets.

• Ensure compliance of public sector operations with FAR/DFARS, security frameworks, and internal regulations.

• Directly supervise the Facility Security Officer and maintain Virtru's relationship with DCSA, including Top Secret Facilities Clearance.

• Oversee government procurement vehicles and teaming agreements.

• Assist in operational requirements for international frameworks, such as the U.K. Government's G-Cloud 13 Framework.

• Lead a growing team that includes contracts specialists and security officers.

• Define and monitor KPIs/OKRs, conduct regular business reviews, and ensure accountability within teams.

• Act as the main operational liaison between Public Sector and Finance, Legal, HR, Product, Engineering, and Customer Success.

⛳️ Requirements

• Active U.S. security clearance (Secret or higher).

• Over 10 years of experience in business operations, sales operations, or program management.

• Minimum of 5 years supporting Public Sector markets, including Federal, DoD/IC, SLED, or International Government.

• Demonstrated success in building and scaling operations for a rapidly growing public sector technology business.

• Extensive understanding of government procurement processes, FAR/DFARS, and contracting vehicles such as GWACs, IDIQs, CRADAs, and GSA Schedules.

• Strong analytical skills.

• Proficient with CRM platforms, preferably Salesforce, and BI/reporting tools.

• Exceptional communication skills and ability to influence cross-functionally.

• Experience working in or with a SaaS, cybersecurity, cloud, or data technology company.

• Familiarity with FedRAMP-authorized platforms.

• Experience in navigating FIPS 140-2 validated environments.

• Ability to think innovatively, challenge teammates and managers constructively, and strive for excellence.

• Strong sense of urgency and a proactive approach.

• Ability to collaborate effectively and adapt to changing priorities.

• Comfortable with asynchronous communication methods including Slack, email, and Zoom.

🏝️ Benefits

• Flexible PTO policy in addition to 14 holidays.

• $1,500 annual Learning & Development stipend.

• Company-sponsored team celebrations.

• Employee Assistance Program.

• Access to the Headspace mental health app.

• Flat 3% contribution to retirement accounts.

• High degree of flexibility for appointments, errands, or family emergencies.

• Generous parental, medical, and bereavement policies.

• 401K contributions and stock options.

• Comprehensive medical, dental, and vision benefits.

• New Hire swag and IT welcome boxes.

• Structured semi-annual 360° performance reviews.