Operations Delivery Specialist – Smartsheet, Healthcare Projects

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations on assigned projects.

• Develop and manage project timelines, monitor milestones and deliverables, and ensure follow-up on action items, dependencies, and deadlines.

• Maintain RAID logs, manage change requests, and keep decision records updated.

• Alert the Associate Director about risks, obstacles, and changes in project scope.

• Organize and facilitate project meetings, create agendas and materials, record notes and action items, and ensure follow-up on status updates.

• Implement Product & Technology delivery standards for scheduling, estimation, change control, and tracking purposes.

• Create, update, and sustain Smartsheet project plans, trackers, reports, and dashboards.

• Manage Smartsheet sheets, forms, workflows, automations, and templates as the primary system for delivery records.

• Generate regular status reports, RAG summaries, milestone overviews, and capacity assessments.

• Verify and rectify data accuracy and consistency across sheets, reports, and dashboards.

• Uphold column, naming, and reporting standards throughout workspaces.

• Maintain formulas and cross-sheet references, oversee sharing and permissions, and troubleshoot basic configuration issues.

• Act as a liaison between delivery teams and Product, Finance, Legal, Growth, and Client Success departments.

• Coordinate communications with internal and external stakeholders.

• Compose status updates and correspondence, prepare meeting materials, and ensure follow-up on obligations.

• Assist with post-sale transitions and onboarding processes.

• Draft and update SOPs, templates, checklists, and playbooks.

• Identify workflow bottlenecks, redundancies, and gaps, and propose improvements.

• Support the implementation of approved process, template, and tool changes, and gather feedback.

• Utilize approved AI capabilities and assist in designing and implementing AI-enabled workflows.

• Document prompts, templates, and usage instructions.

• Manage resource allocation, availability, and time-off views.

• Prepare capacity inputs for staffing and prioritization discussions.

• Monitor team hours against project plans and allocations, and report any discrepancies.

• Assist with special projects and other operational initiatives within Product & Technology.

⛳️ Requirements

• Bachelor’s degree in Business, Management, Healthcare Administration, Information Systems, or a related field; equivalent professional experience will be considered.

• CAPM, PMI Project Management Ready, PMP upon eligibility, or Certified Scrum Master (CSM) certification.

• 2+ years of experience in project coordination, project management support, PMO, business operations, or delivery support within a consulting, professional services, or technology context.

• Proficient in Smartsheet or a similar project management platform, including plans, reports, and dashboards.

• Ability to juggle multiple tasks and deadlines with managerial guidance.

• Strong written and verbal communication skills, including clear status updates and meeting follow-ups.

• Excellent attention to detail and data verification skills.

• Experience in drafting and maintaining SOPs, templates, and process documentation.

• Familiarity with Agile, Waterfall, and Kanban methodologies.

• Experience in public health or healthcare organizations is preferred.

• Background in consulting engagements, state or government-funded programs, or SaaS delivery is preferred.

• Experience with Tableau, Power BI, or similar data visualization tools is preferred.

• Practical experience with Claude or comparable AI tools is preferred.

• Proficiency in Smartsheet, including forms, workflows, automations, formulas, cross-sheet references, and permissions.

• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.

• Familiarity with Microsoft Project and Asana is a plus.

• Willingness to learn new tools, including Claude and Microsoft 365 AI capabilities.

• Sound judgment when handling confidential and sensitive information; adherence to HIPAA, data handling, and firm AI governance policies.

• Dependable follow-through and timely escalation of issues.

• Proactive communication with stakeholders.

• Ability to collaborate across departments and build trust.

• Must have authorization to work in the United States.

• Sellers Dorsey does not sponsor employment visas.

• Successful completion of a background check is required.

🏝️ Benefits

• Annual Corporate Incentive Plan (CIP) of up to 7% of annual salary.

• Group medical, dental, and vision healthcare plans.

• Short-term disability, long-term disability, and basic life insurance plans.

• 401(k) plan.

• Flexible Time Off.

• 16 paid holidays.

• Paid time off for qualifying medical leave.

• Up to 12 weeks of combined paid parental and bonding leave.

• Fully remote work arrangement.