Operations Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main point of contact for incoming customer inquiries and calls.

• Handle high-volume communications via phone and email with clients.

• Organize service appointments and coordinate the schedules of technicians.

• Dispatch teams and provide schedule updates throughout the day.

• Create, modify, and manage work orders effectively.

• Monitor project and service statuses to guarantee timely completion.

• Proactively communicate with customers regarding scheduling, delays, and service updates.

• Assist with administrative tasks, including data entry, document management, and reporting.

• Work closely with field crews and leadership to ensure smooth operations.

• Identify areas for improvement and aid in developing new processes, workflows, and best practices.

• Maintain precise records and ensure outstanding customer service at every interaction.

⛳️ Requirements

• Over 3 years of experience in administrative roles, office coordination, dispatching, scheduling, or customer service.

• Experience in service-oriented industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments is preferred.

• Strong multitasking and prioritization abilities in a fast-paced environment.

• Excellent communication and customer service skills.

• Highly organized with a keen attention to detail.

• Comfortable managing multiple tasks simultaneously.

• Self-motivated individual who works effectively with minimal oversight.

• Process-oriented person who enjoys establishing structure and enhancing efficiency.

• Proficient in Microsoft Office, Google Workspace, and various business software systems.

• Must reside within a one-hour commute of Kenmore, Washington.

🏝️ Benefits

• Healthcare benefits.

• 401K with a 3% match.

• Paid Time Off (PTO).

• Major holidays off.

• Fully remote position.