Operations Coordinator

This is a fully remote position, open to applicants in South Africa, +1 more country.

📋 Description

• Conduct audits, map out, and optimize current workflows.

• Develop structured Standard Operating Procedures (SOPs).

• Leverage advanced AI, particularly Claude, to enhance daily administrative functions.

• Take ownership of and address internal bottlenecks related to onboarding, timekeeping, invoicing, and payroll.

• Foster improved cross-team collaboration among 12+ remote professionals.

• Create tier-1 executive dashboards.

• Proactively prevent operational bottlenecks that could disrupt delivery.

• Set up secure Google Drive matter segregation.

• Organize a repository of templates for AI integration.

• Oversee customer-facing dashboards to provide visibility into ongoing matters.

• Ensure a smooth client onboarding experience.

• Support leadership with marketing logistics and the implementation of the brand kit using Claude Design for new subscription service packaging.

• Collaborate with executive leadership to help transition operations to comprehensive end-to-end ownership.

⛳️ Requirements

• Full-time commitment of 100% is required.

• Candidates must be located in LATAM, the Philippines, or South Africa.

• A C1 English proficiency level is necessary; communication must be strictly in English throughout the shift.

• Advanced experience with Claude is essential, including structured prompting, problem-solving, and Claude Design/App Creation.

• Strong fluency in Google Workspace (Docs, Sheets, Drive, Meet) is required.

• High technical autonomy to independently troubleshoot using AI tools is expected.

• Ability to document workflows, create SOPs, streamline inefficient tasks, and eliminate redundancy is crucial.

• A high level of ownership and the ability to anticipate needs without micromanagement are necessary.

• Outstanding verbal and written English skills are required.

• Must exercise absolute discretion when handling sensitive legal and financial information.

• Comfortable working in a lean, fully virtual, fast-paced professional services environment that supports high-growth startups.

• Availability from Monday to Friday, 8:00 am to 5:00 pm flexible EST, with a minimum of 4 hours of daily overlap.

• Exclusively dedicated to this role; no dual employment permitted.

• A resume and audio recording must be submitted in English.

🏝️ Benefits

• Opportunity for fully remote work.

• Flexible scheduling options.

• Potential to grow with the company and transition into a role owning end-to-end operations.

• Collaborate with an innovative, fully virtual professional services firm.