Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure timely and precise caregiver scheduling to align with client needs and preferences, particularly during last-minute changes or emergencies.

• Act as the primary point of contact for urgent requests from clients and their families.

• Respond swiftly to urgent situations with clear communications and compassionate support.

• Carry out check-ins, staffing activities, and inbound communications in accordance with established workflows and policies.

• Tackle service delivery challenges with urgency and professionalism.

• Accurately document client updates, staffing changes, and escalations.

• Uphold regulatory and company documentation standards.

• Provide essential updates to owners, clients, families, and Care Pros.

• Customize messages based on audience, tone, and communication preferences.

• Achieve performance metrics, including Phone Answer Rate, Task Acceptance Rate, Time Available for Tasks, and Time Available for Calls.

⛳️ Requirements

• Over 3 years of experience in customer service or operations within a healthcare, staffing, or call center setting.

• Practical experience in real-time scheduling, dispatch, or triage operations.

• Proven technological proficiency with the ability to navigate various platforms (CRM, EMR, or workforce management tools) comfortably.

• Excellent written and verbal communication abilities; adept at de-escalation and showing empathy.

• Dependable attendance and a commitment to full involvement in training and ongoing shifts.

• Consistent tenure and accountability in prior positions; demonstrates ownership and follow-through.

• Required attendance during two weeks of full-time training, Monday–Friday from 9:00 am to 5:00 pm Central Time, including being on camera and actively participating.

🏝️ Benefits

• Equity

• 401K with up to a 4% match

• Medical, dental, and vision coverage, including zero-cost plans for employees

• Short Term Disability

• Long Term Disability

• Life Insurance fully employer-paid

• Optional additional Voluntary Life Insurance

• Generous time-off program

• Mental health benefits

• Wellness program

• Discount program

• Opportunities for advancement into more senior roles

• Two weeks of full-time training