Operations Coordinator

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee incoming communications from customers via calls, emails, and other correspondence, ensuring responses are both professional and timely.

• Organize and schedule jobs, service calls, and customer appointments efficiently.

• Collaborate with subcontractors and service providers to maintain organization and progress on projects.

• Follow up diligently on customer inquiries, appointments, documentation, and pending tasks.

• Maintain accuracy and organization of customer data, job details, scheduling, and CRM information.

• Provide both administrative and operational assistance to management as needed.

• Support basic bookkeeping activities, invoicing, expense tracking, and related financial responsibilities.

• Develop and enhance processes and systems to improve the efficiency and organization of daily operations.

• Take proactive steps to identify issues, ask relevant questions, and formulate practical solutions to ensure smooth operations.

⛳️ Requirements

• Prior experience in Office Management, Operations Coordination, Business Administration, or a comparable position.

• Exceptional verbal and written English communication skills.

• Competent user of ChatGPT and Claude.

• Strong customer service orientation and professional communication abilities.

• Excellent organizational skills and effective time management capabilities.

• A proactive and self-driven attitude with strong problem-solving and critical thinking skills.

• Confident in seeking clarifications rather than making assumptions.

• Results-oriented mindset with a focus on execution.

• Willingness to learn and adapt to new technologies and software.

• Experience in construction, contracting, home services, remodeling, or a related field is highly preferred.

• Background in coordinating contractors, technicians, or field-service teams is highly favored.

• Previous knowledge of CRM systems is highly preferred.

• Proficient in scheduling, invoicing, bookkeeping, or administrative tasks is highly preferred.

🏝️ Benefits

• Remote work

• Base salary of $2000–$2500 USD per month