Operations Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide project management assistance to execute project plan activities across all systems/tools.

• Ensure that all activities comply with health, safety, regulatory standards, and SOPs.

• Facilitate communication among team members, vendors, and external stakeholders.

• Maintain precise project documentation, tracking systems, and records.

• Oversee onboarding procedures, including roster management and project setup in Concur/Salesforce.

• Manage onboarding and offboarding tracking responsibilities for project teams.

• Support cross-functional initiatives related to CRM, incentive compensation, data, and reporting.

• Coordinate communication with internal teams regarding project strategies and milestones/deliverables.

• Participate in both internal and external project conference calls.

• Assess business opportunities and eliminate organizational obstacles.

• Collaborate with subject matter experts for operational execution.

• Engage in status review and formal project review meetings.

• Partner with the Client Engagement Director to address issues.

• Escalate unresolved issues along with recommended mitigation plans.

• Manage administrative requirements and project interdependencies.

• Exhibit inclusive behaviors and actively address bias.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 3+ years of experience in client services, operational management, or as an account manager.

• Familiarity with Life Sciences commercial operations.

• Strong proficiency in automated systems.

• Excellent analytical skills.

• Proficient in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) and SmartSheet.

• Exceptional oral, written, presentation, interpersonal, customer service, and account management abilities.

• Strong organizational and multitasking capabilities.

• Fundamental understanding and application of project management principles and practices.

• Ability to convert customer requirements into technical specifications.

• Maintain confidentiality and uphold ethical standards.

• BA/BS degree preferred, or at least 3+ years of equivalent/relevant experience.

• Willing to travel 5% of the time.

• Available for 40 hours per week, Monday through Friday.

🏝️ Benefits

• Competitive salaries and comprehensive benefits.

• Option for remote work.

• Flexible accommodations during the interview and hiring process for qualified applicants with disabilities.