Operations Coordinator

This is a fully remote position, open to applicants in United States, +18 more locations.

📋 Description

• Review forthcoming trips to ensure all details are complete and accurate prior to service

• Address phone calls and emails from transportation providers

• Identify, negotiate with, and secure last-minute transportation providers

• Manage scheduling conflicts, alterations to trips, cancellations, and service interruptions

• Elevate complex operational challenges and guarantee timely follow-up and resolution

• Collaborate with L&CS, Sales, and Operations teams to address customer and provider concerns

• Supervise active trips and communicate any delays, provider changes, and operational difficulties

• Record provider communications, trip modifications, and resolutions in internal systems

• Compile weekly operational reports and inform Regional Leads about provider performance and ongoing issues

• Adhere to operational procedures and service-level expectations while pinpointing workflow enhancements

⛳️ Requirements

• Over 2 years of experience in customer service or logistics coordination

• Background in transportation, hospitality, or related industries is advantageous

• Exceptional verbal and written communication skills

• Strong problem-solving skills and meticulous attention to detail

• Capacity to stay calm and professional in fast-paced or high-pressure environments

• Excellent organizational skills with the ability to effectively multitask

• Customer-oriented approach with a dedication to outstanding service

• Willingness to adjust to shifting priorities and learn new systems or processes

• Flexibility to work nights and weekends

• Candidates based in the U.S. must live in one of the designated hiring states

🏝️ Benefits

• Remote-first work environment

• Comprehensive medical, dental, and vision insurance

• Mental health support services

• Access to virtual healthcare

• Discounts for gym memberships

• Benefits for family-building

• Full coverage of employee health insurance premiums in the U.S.

• 15 days of paid time off, increasing to 20 after two years, in addition to 8 paid holidays in the U.S.

• Company-funded life, short-term, and long-term disability insurance where available

• Referral bonuses

• Support for long-term financial planning

• 401(k) plan available in the U.S.

• Region-specific savings programs available internationally where applicable

• Choice between Mac or PC, along with monitor, keyboard, and mouse