Operations, Client Coordinator

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• You will serve as the main liaison between our clients, tax teams, and management.

• You will assist new clients during the onboarding process and ensure that all required documents are collected completely.

• You will communicate with prospects and current clients via phone, addressing any questions and scheduling appointments.

• You will monitor ongoing cases, deadlines, and response times.

• You will create clear reports and summaries for management using tools like Excel and dashboards.

• You will utilize modern systems, including CRM, ticketing systems, and AI-driven workflows.

⛳️ Requirements

• Proficient in German (C1/C2), both in speaking and writing.

• Enjoy engaging in phone conversations and present a friendly, self-assured demeanor.

• Strong attention to detail and dependability – you can be relied upon even when working independently.

• Comfortable using Excel or Google Sheets and skilled in handling numerical data.

• A proactive, independent work ethic: you take initiative and ask questions rather than waiting for guidance.

• Availability and enthusiasm for a full-time position (40 hours) that is your top professional focus.

🏝️ Benefits

• Fully remote work with predictable hours: Monday to Friday during German business hours — no shifts, no weekends.

• A long-term partnership with genuine opportunities for advancement — towards Operations Lead or Client Success Lead.

• Structured onboarding and well-defined processes from the outset.

• Collaboration with reputable German business clients — no sales pressure, no third-party products, and no call-center environment.

• Access to modern tools and AI workflows, streamlined communication, and direct collaboration with management.