Operations Associate

This is a fully remote position, open to applicants in Romania, +1 more country.

📋 Description

• Manage incoming calls from customers and agents to address account inquiries.

• Deliver customer service for insurance policy transactions, which include new business, renewals, amendments, and inquiries.

• Achieve or surpass business key result areas (KRAs), such as NPS, Quality, Productivity, AHT, or other defined metrics.

• Operate in a 24/7 environment with split-offs and rotating shifts.

• Work from the office or in a hybrid model as dictated by the business or process requirements.

• Collaborate with team members and adapt to challenges, business demands, and requirements.

• Function with minimal supervision.

⛳️ Requirements

• Excellent verbal and written English skills (a neutral accent is preferred since customers are located in the US).

• Strong multitasking capabilities.

• Proficient in internet usage, computer operations, typing, and web-based application skills.

• High level of attention to detail and accuracy.

• Strong numeracy skills, knowledge of products, and telephone etiquette.

• A minimum of 1 year of experience in a contact center is required.

• High school diploma.

• English B2 level (SVAR and WriteX score between 55 - 58).

• Openness to working in a 24/7 environment with split-offs and rotational shifts.

🏝️ Benefits

• Opportunities for remote work.

• Flexibility to work from the office or in a hybrid setup as required by the business or process.

• Full-time employment.