Operations Associate

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Oversee the complete onboarding and off-boarding process in all countries where Aphex operates.

• Collaborate with teams in the UK, Australia, Canada, and Asia to establish new procedures and initiatives.

• Ensure that policies, benefits information, and how-to documentation are clear and accessible.

• Monitor company tools, their ownership, costs, and ongoing value.

• Support preparations for ISO 27001, Cyber Essentials Plus, and SOC 2 compliance.

• Manage relocations, new entity setups, insurance, and other projects related to growth.

• Curate the monthly internal newsletter and participate in offsite events and internal communications.

• Identify and rectify process gaps, resource shortages, and inefficient workflows.

• Document changes in processes to ensure the team operates from a unified playbook.

• Collaborate closely with the Ops Manager and teams across the UK, Australia, Canada, and Asia.

⛳️ Requirements

• Familiarity with tools such as Notion, Google Workspace, Slack, or HR systems.

• Experience working in a startup, SaaS, or fast-paced environment.

• Interest in people operations, IT, or compliance (deep expertise not required).

• Capacity to take ownership of results and drive tasks to completion.

• Proactive in identifying risks, friction points, and opportunities for process enhancements.

• Ability to manage multiple tasks simultaneously while keeping stakeholders informed.

• Excellent written communication and documentation skills across different time zones.

• A reflective approach to learning from mistakes and a commitment to continuous improvement.

🏝️ Benefits

• One annual international team offsite (previous locations include Vietnam and Thailand. Where will we go next?).

• Annual training allowance along with access to our Emerging Leaders program.

• MindFi EAP access.

• The necessary tools: a MacBook Pro setup, a modern tech stack, and AI tools utilized throughout the team.

• A dedicated team that values quality work: collaborative and ambitious individuals who are committed to excellence.