Operations Assistant – Disability

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage internal and external tickets to address requests from both internal and external clients.

• Set up user accounts for the CIEE Portal to establish contacts at educational institutions and companies via WhatsApp or phone.

• Record students’ bank account details and other necessary information.

• Confirm attendance and payment records of young employees.

• Address inquiries regarding deduction queries and scholarship allowance amounts.

• Initiate internal payroll (SPBA) and/or contract duplicate-copy tickets.

• Review available positions and assist students in searching for internship and apprenticeship opportunities, including application processes and selection criteria.

• Offer information and guidance on public selection processes, applications, stages, and requirements.

• Handle inquiries from the Help Center, Talk to CIEE, and Reclame Aqui.

• Reach out to students, companies, and educational institutions to verify information.

⛳️ Requirements

• High school diploma.

• Proficient computer skills.

• Experience or familiarity with customer service involving students and/or partner companies.

• Excellent verbal communication abilities.

• Professionalism and courtesy.

• Proactive and adaptable mindset.

• Strong telephone customer service skills.

• Ability to think quickly on your feet.

• This position is exclusively available for individuals with a disability.

🏝️ Benefits

• Medical and dental insurance.

• Home office allowance to assist with remote work expenses.

• iFood Benefits – providing quality meals throughout the day.

• Support for physical health (Wellhub) and mental health (Wellz).

• A day off for your birthday.

• Corporate University – opportunities for continuous learning and development.

• Access to a library.

• SESC membership – access to cultural, leisure, and quality of life programs.