Operations Assistant

This is a fully remote position, open to applicants in Philippines, +3 more states.

📋 Description

• Oversee the health of Amazon listings and identify issues such as Buy Box loss, suppressed listings, content violations, and low inventory alerts.

• Assist with updates to Amazon listings, conduct keyword research, and manage backend search terms.

• Respond to customer inquiries on Amazon within a 24-hour timeframe.

• Handle the customer email inbox and respond to questions on Amazon Q&A.

• Elevate complex customer issues and monitor recurring problems.

• Aid in managing product information, imagery, promotions, and updates for Shopify.

• Maintain the backend of the TikTok Shop and coordinate updates across various platforms.

• Ensure pricing is accurate and consistent across Amazon, Shopify, TikTok Shop, and other channels.

• Keep pricing sheets updated in Google Sheets and implement coordinated pricing adjustments.

• Edit images using Canva or Photoshop and prepare listing images according to platform specifications.

• Assist with A+ content and promotional graphics.

• Conduct supplier research on Alibaba and 1688.

• Create vendor comparison spreadsheets and manage sample tracking.

• Input data into internal systems and generate weekly cross-platform reports.

• Perform ad-hoc analysis for department heads.

• Identify opportunities for process improvements and contribute to refining standard operating procedures.

⛳️ Requirements

• Minimum of 1 year of direct experience with Amazon Seller Central.

• Experience in monitoring or managing e-commerce listings.

• Background in customer service is preferred.

• Ability to manage tasks from various stakeholders comfortably.

• Near-native proficiency in written English (self-rated 9+/10).

• Strong proficiency in Amazon Seller Central.

• Excellent written communication skills for customer service.

• Proficient in Google Workspace, including Sheets, Docs, and Drive.

• Basic skills in Canva or Photoshop.

• Detail-oriented, organized, and capable of multitasking effectively.

• Availability for reliable time-zone overlap with US Eastern time, a minimum of 3–4 hours per day.

• Self-directed with clear priorities.

• Strong judgment in prioritization.

• Proactive in communication and timely in escalating blockers.

• Ability to perform well under pressure.

• Takes ownership of assigned tasks.

• Team-oriented and comfortable functioning as a shared resource.

🏝️ Benefits

• Gain cross-functional experience across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international work.

• Collaborate directly with the founder and various department heads.

• Receive genuine feedback, clear answers, and real ownership of your work.

• Opportunities for career advancement into specialist roles, team leadership, or departmental support.

• Enjoy fully remote work opportunities.

• Work from the location where you feel most productive.

• Engage in mission-driven work that supports families and adventurers.