Operations Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with client assignments and audits involving Payroll, Carrier Files, Demographic Files, and other auditing tasks.

• Conduct audits on payroll, demographic, carrier, and benefits administration system files to ensure accuracy, completeness, compliance, and data integrity.

• Confirm employee compensation, benefits, deductions, benefit enrollment, and cost/coverage information.

• Investigate, rectify, document, and resolve discrepancies in collaboration with the Senior Operations Associate and Operations Manager.

• Examine data mappers and execute quality-control processes.

• Convey audit findings, risks, status updates, and recommendations to stakeholders.

• Independently manage deliverables and contribute to the overall client portfolio.

• Enhance operational practices and engage in implementation projects.

• Provide backup for Analysts II, perform advanced tasks and audits, and assist in resolving escalations.

• Maintain documentation and adapt to evolving processes.

⛳️ Requirements

• A minimum of 1 year of work experience, which may include summer jobs or internships.

• Proficient in Excel and other Microsoft Office applications.

• Capable of assisting and empowering others to efficiently resolve complex issues.

• Strong orientation towards customer service.

• Exceptional verbal and written communication abilities.

• Flexibility in adapting to rapidly changing priorities.

• Willingness to occasionally work overtime with prior approval.

• A Bachelor’s degree or equivalent relevant work experience is required.

• Availability during Central Time working hours.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Performance-based incentives available for most positions.

• A remote-first yet office-friendly work environment.

• Employer-sponsored retirement savings plans.

• Professional development, training, and resources for career growth.

• A supportive and collaborative workplace culture.

• Resources for mental health, financial planning, and wellness support.