Operations Analyst – Cross-Department

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with each department to outline workflows and create documented processes that include handoffs, exceptions, and undocumented tasks.

• Identify stalled interdepartmental tasks, propose solutions, secure consensus, and drive implementation.

• Manage cross-functional projects from start to finish, covering scope, planning, ownership, timelines, dependencies, and follow-up.

• Develop process infrastructure utilizing SharePoint document libraries, shared task lists, intake forms, templates, and checklists.

• Organize regular cross-department meetings, including setting agendas, facilitating discussions, tracking decisions, assigning owners, and monitoring commitments.

• Monitor tasks in Jira and deliver accurate status updates to leadership.

• Identify risks, blockers, and dependencies across teams and drive them towards resolution.

• Evaluate time and rework, providing data-driven recommendations.

• Train teams on new processes, check for adoption after 30 days, and modify processes as necessary.

• Maintain up-to-date documentation and remind process owners when updates are needed.

• Report to the Technology Lead while collaborating directly with the CEO and department heads.

⛳️ Requirements

• 4–7 years of experience in business operations, business analysis, process improvement, or project management, with a focus on establishing processes rather than merely administering existing ones.

• Proven experience in mapping and documenting business processes and successfully guiding teams to modify their workflows.

• A successful history of managing cross-functional projects with stakeholders outside of your reporting line, ensuring commitment to deadlines.

• Proficient in work-tracking tools such as Jira, Azure DevOps, Asana, or similar platforms, including managing boards and backlogs.

• Strong writing skills for creating process documentation, status reports, and recommendations.

• Comfortable communicating with both technical and non-technical audiences.

• Proficient with Microsoft 365, including SharePoint, Teams, Excel, Planner, or To Do, and open to learning Power Automate if not previously experienced.

• Direct communicator, comfortable with differing opinions.

• Preferred qualifications include process improvement training or credentials.

• Project management certification (PMP, CAPM) or experience in a PMO is preferred.

• Experience in a small to mid-sized company with cross-departmental responsibilities is preferred.

• Experience with Power Automate, Power Apps, or creating workflow automation without a developer is preferred.

• Familiarity with AI tools in everyday tasks is preferred.

• Background in utilities, energy, professional services, or another data-intensive service sector is preferred.

🏝️ Benefits

• Annual performance-based bonus.

• Health insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• 401(k) plan with company matching.

• Generous paid time off (PTO).

• 11 paid holidays each year.

• Fully remote work opportunity.

• Work schedule from 9:00 AM to 6:00 PM EST.

• Must reside in a US state within one hour of Eastern time.

• Permanent authorization to work in the US; no visa sponsorship available.