Operations Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Assist cross-functional teams in ensuring the smooth operation of automated workflow processes.

• Oversee and sustain critical operational workflows that are time-sensitive, guaranteeing accuracy in processing and the achievement of service level targets.

• Diagnose workflow problems and collaborate with internal stakeholders to identify and resolve these issues.

• Record identified defects and offer updated insights on operational repercussions.

• Relay updates on workflow status changes and operational matters to external stakeholders.

• Aid in the generation, review, analysis, and creation of operational reports and data queries.

• Manage and correct errors produced by automated processing in accordance with SOPs, while independently suggesting solutions for unique situations.

• Track and evaluate metrics related to the performance and success of automated workflows.

• Collaborate with stakeholders to gain insights into business challenges and operational difficulties.

• Evaluate enhancement requests and keep track of the status of ongoing requests.

⛳️ Requirements

• Proven experience in monitoring operational workflows to ensure accurate movement of requests and documents through automated systems.

• Capability to analyze case or document status data to identify processing delays or system-related issues.

• Background in coordinating with technical and operations teams to address defects and implement data solutions.

• Proficient in Excel and reporting, including data cleansing, pivot tables, tracking logs, and status reporting.

• Experience in gathering business requirements for operational reports and dashboards.

• Prior experience in operations.

• Familiarity with strict time-sensitive reporting, alerts, and communications.

• Exposure to or experience in a DevOps environment.

• Strong analytical capabilities, with the ability to formulate data-driven recommendations.

• Excellent verbal and written communication skills.

• Experience in data analysis using Excel and Tableau; SQL is preferred.

• Proven track record in managing stakeholder relationships.

• Experience collaborating with cross-functional teams.

• Familiarity with handling PII.

• VA experience is preferred.

• Previous experience in medical claims processing is preferred.

• VHA operational experience is preferred.

• Experience with Jira and Confluence is preferred.

• Effective communication using Slack is preferred.

• Operational experience with VPNs and Remote Desktop is preferred.

🏝️ Benefits

• Health, Dental, and Vision Plans.

• Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment.

• Health Savings Account.

• Unlimited Paid Time Off / 11 Federal Holidays Off.

• 401k.