Operations Analyst

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily operational functions for a designated segment of the business, which includes demand management, workforce planning, capacity assessment, staffing requirements, delivery risks, and business priorities.

• Evaluate demand, capacity, skills, utilization, availability, pipeline, bench strength, and delivery needs to uncover risks, constraints, opportunities, and suggest actionable measures.

• Supervise the staffing and resource allocation processes from demand identification through to assignment.

• Collaborate with Delivery, Sales, Talent, Finance, and other stakeholders to convert business demand into workforce strategies, providing recommendations for staffing, capacity, and hiring.

• Proactively identify and escalate issues related to capacity constraints, staffing conflicts, bench risk, skills deficiencies, forecast variances, and other operational anomalies along with suggested actions.

• Create and uphold workforce and operational intelligence to aid leadership in decision-making.

• Utilize AI, automation, analytics, and operational systems to minimize manual tasks, enhance data quality, recognize patterns, and refine operational decision-making.

• Develop and execute process and workflow enhancements.

• Ensure operational governance and maintain data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.

• Assist in complete delivery operations, covering Sales-to-Delivery transitions, resource planning, staffing assignments, project initiation and closure, as well as engagement data accuracy.

• Manage regular capacity, staffing, and forecasting evaluations for designated business areas.

• Operate independently within defined operational frameworks, addressing problems and escalating exceptions that necessitate broader business trade-offs or leadership intervention.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Operations, Finance, or a related discipline, or equivalent relevant experience.

• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning within a consulting or professional services setting.

• Exceptional critical-thinking and problem-solving abilities, capable of analyzing business challenges, identifying root causes, assessing trade-offs, and proposing suitable actions.

• Strong analytical capabilities with experience in interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to uncover trends, risks, and opportunities.

• Proven ability to work autonomously, effectively navigate ambiguity, take ownership of assigned tasks, and proactively drive issues to resolution.

• Excellent business judgment and communication skills, able to connect information across various functions and translate data and insights into clear, actionable recommendations for stakeholders and leadership.

• Experience with professional services and resource management systems like Certinia PSA and Salesforce, and the ability to rapidly learn and adapt to new technologies and tools.

• Familiarity with AWS, cloud consulting, or technology professional services settings.

• Knowledge of business intelligence and visualization tools such as Power BI.

• Exposure to GenAI and automation tools aimed at enhancing operational workflows, analysis, or decision-making.

• Advanced proficiency in Google Sheets and/or Microsoft Excel.

• Current legal authorization to work in the country where this position is based; Caylent cannot sponsor visa or work permit applications.

🏝️ Benefits

• 100% remote work.

• Medical Insurance for you and eligible dependents.

• Generous holidays and flexible PTO.

• Competitive phantom equity.

• Coverage for exams and certifications.

• Peer bonus awards.

• State-of-the-art laptop and tools.

• Equipment & Office Stipend.

• Individual professional development plan.

• Annual stipend for Learning and Development.

• Opportunity to work with an amazing global team in an exceptional corporate culture.