Operations Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute the franchisee store launch program, which encompasses operational training and marketing evaluations.

• Maintain expertise and proficiency in operations and training.

• Engage with franchise owners prior to and following their store openings.

• Organize pre-opening timelines, training sessions, shift management, scheduling, ordering, and daily/nightly documentation.

• Relay opening milestones, possible delays, and challenges to the Operations Manager and other relevant personnel.

• Conduct follow-ups with restaurants after they open and visit stores that are underperforming.

• Create action plans to rectify deficiencies and uphold brand standards.

• Visit all stores at least biannually.

• Enhance operational standards through guidance, training, and development of management skills.

• Educate franchisees and store staff to adhere to the franchise model and system.

• Instruct franchisees and employees on the safe operation and handling of equipment and products.

• Review P&L statements and provide franchises with best practice advice.

• Collaborate with franchisees to pinpoint needs and opportunities and define the scope of investigations.

• Counsel the Support Department on franchisee matters and follow up on its behalf.

• Gather brand-compliance data and assist franchisees in enhancing their image.

• Support corporate planning for regional meetings.

• Complete, maintain, and process necessary paperwork, records, and daily reports.

• Manage daily and weekly schedules in Microsoft Outlook at least two weeks ahead.

• Travel 70–80% both within and outside the designated region.

⛳️ Requirements

• Associate's degree or equivalent from a two-year college or technical institution, or two to four years of relevant experience and/or training, or a comparable combination of education and experience.

• Strong proficiency in Microsoft Office Suite.

• Skilled in using Internet Explorer or Google Chrome.

• Experience with scheduling software.

• Familiarity with point-of-sale (POS) systems.

• Valid driver's license and automobile insurance required.

• Credit card with sufficient credit limit for expense coverage.

• Solid background in the relevant industry.

• Experience in sales and business operations.

• Capability to interpret profit and loss statements.

• Prior restaurant experience is required.

• Willingness to travel approximately 70–80% of the time.

🏝️ Benefits

• Competitive salary.

• Comprehensive training programs to enhance your skills at our headquarters.

• Opportunities for travel.

• Coverage for Medical, Dental, Vision, and Life insurance.

• Short- and long-term disability insurance.

• Generous paid time off and holidays.

• 401(k) plan with company matching.

• Employee Development Programs.

• Social events and team-building activities.

• Leadership workshops aimed at personal development.

• Recognition for outstanding performers.

• Philanthropic opportunities to give back to the community.