Operations Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the accuracy and completeness of operational databases, account records, systems, and documentation.

• Assess account details and prepare modifications, proposed terms, and associated documentation.

• Oversee assigned work queues, track deadlines, prioritize urgent tasks, and adhere to service-level agreements.

• Establish agreements and document necessary information, terms, documentation, and system updates.

• Compose and dispatch professional consumer correspondence utilizing approved templates and processes.

• Verify work for precision and thoroughness prior to finalizing updates, agreements, correspondence, or documentation.

• Foster collaborative relationships with internal stakeholders, business partners, and external vendors.

• Collaborate with stakeholders to gather information, address discrepancies, and execute operational tasks.

• Protect confidential consumer, client, and company information.

• Carry out responsibilities in compliance with laws, regulations, company policies, procedures, and approved practices.

• Identify incomplete information, discrepancies, compliance issues, and workflow challenges, and escalate them as necessary.

• Provide administrative and operational assistance to other business areas.

• Offer backup support during team member absences.

• Adjust to changes in procedures, systems, assignments, and business priorities.

• Engage in training, process updates, team meetings, and initiatives for continuous improvement.

• Execute other duties as assigned.

⛳️ Requirements

• Prior experience in an administrative, operations support, account servicing, collections, or financial services setting is preferred.

• Strong organizational and time-management abilities, capable of handling multiple responsibilities and deadlines.

• Exceptional attention to detail and a proven commitment to accuracy, completeness, and quality of documentation.

• Proficient written and verbal communication skills, with the capability to engage professionally with consumers, colleagues, business partners, and vendors.

• Ability to independently prioritize assigned tasks while contributing to a collaborative, team-oriented atmosphere.

• Consistent adherence to established policies, procedures, work instructions, and quality standards.

• Sound judgment with the capability to identify when an issue, discrepancy, or potential risk necessitates escalation.

• Ability to work effectively under pressure and respond appropriately to shifting priorities in a fast-paced environment.

• Dedication to safeguarding confidential and sensitive information.

• Commitment to ethical conduct, regulatory compliance, professionalism, and respectful interactions with consumers.

• Openness to learning new systems, procedures, and responsibilities and applying feedback for performance enhancement.

• Experience in supporting collections, financial services, legal operations, account servicing, or another regulated business field is preferred.

• Experience managing account information and documentation within operational databases or account-management systems is preferred.

• Experience in preparing agreements, modifications, proposed terms, or consumer correspondence is preferred.

• Familiarity with work queues, service-level agreements, quality-control expectations, and deadline-driven workflows is preferred.

🏝️ Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members.

• Competitive PTO and vacation policies.

• One Friday off each month for Wellness Weekends.

• Company 401(k) plan with employer contributions after one year.

• Company-sponsored training and certification opportunities.

• Quarterly award ceremonies recognizing top achievers who receive additional bonuses.

• Ongoing volunteer opportunities to give back to the community through our BHG Cares program.

• Competitive compensation packages.

• Comprehensive and continuous education.

• Opportunities for professional growth.