Operations & Administrative Coordinator – ABA Therapy

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to and return incoming calls, including referral callbacks, while collecting accurate contact and intake details.

• Assist with recruitment coordination by evaluating resumes and organizing as well as conducting interviews for ABA/RBT positions.

• Support credentialing administration tasks, which includes coordinating training and following up on background checks.

• Aid in payroll administration through Gusto, managing PTO approvals, denial follow-ups, and payroll entries.

• Generate and maintain weekly and monthly reports, such as billable hours, utilizing Google Sheets/Excel.

• Perform daily administrative tasks and manage internal documentation.

• Deliver friendly and professional customer service to families, referral sources, and candidates.

• Take on additional duties, including light billing support, as training in new areas is completed.

• Ensure accuracy and maintain a warm, professional tone while managing the operational queue.

⛳️ Requirements

• Strong work ethic and capacity to learn swiftly.

• Confident, warm, and professional communication abilities.

• Comfortable with making and receiving phone calls.

• Ability to manage calls, data entry, follow-ups, and reporting with precision.

• Comfortable in a scaling business environment with changing processes and responsibilities.

• Basic to intermediate skills in Google Sheets/Excel, including filtering, updating trackers, and data extraction.

• Proficient in MS Office and Outlook.

• Capable of working independently after training.

• Fixed fibre internet connection with a minimum of 25 Mbps upload and download speeds.

• Wired Ethernet capability.

• Reliable power backup to handle load shedding or outages.

• Availability to work Monday to Friday, from 1:00 PM to 10:00 AM South African time, subject to daylight savings adjustments.

• Willingness to work on South African and U.S. public holidays.

• Previous experience in ABA, RBT, or U.S. healthcare administration is a plus.

• Familiarity with credentialing or background check coordination is advantageous.

• Experience with Gusto or similar payroll systems is a bonus.

• Background in billing or collections support is beneficial.

• Experience in recruitment or talent sourcing, especially in healthcare, is an advantage.

• Background in call center, front desk, or virtual assistant roles is a plus.

🏝️ Benefits

• Compensation for South African public holidays in accordance with the BCEA.

• Fully remote work arrangement.

• Opportunities for training in additional operational areas over time.