Operational Excellence Lead

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Link the organization’s long-term, cross-departmental, and externally-focused strategy with internal execution.

• Establish the operating rhythm, information flow, and forums for managing performance against plans.

• Oversee performance versus plan and OKR processes throughout the organization.

• Manage key planning cycles, including schedules, templates, and inter-team dependencies.

• Streamline fragmented ownership and clarify decision-making and escalation pathways.

• Lead cross-functional reviews, document action items, and enforce time constraints.

• Take responsibility for the Impact Monthly meeting, including the update presentation, case studies, and highlights.

• Collaborate with the Director of Talent on the organization-wide communications calendar and content creation.

• Assist in developing business cases for headcount, RFPs, and resourcing requests.

• Create analyses using tools like Looker to evaluate core metrics.

• Work alongside leaders on strategic challenges and identify gaps in skills, structure, or hiring.

• Use impact data to inform performance management and promotion decisions.

• Maintain the critical-path portfolio for both funded and unfunded initiatives.

• Enhance operational excellence templates, tools, and processes.

• Contribute to the definition and implementation of a revenue operations system.

• Assist in assessing AI and tooling ROI.

• Specify requirements for tracking cloud and personnel costs by state and collaborate on dashboard development.

⛳️ Requirements

• A seasoned operator, likely with a background in product management, product operations, or program management.

• Strong analytical capabilities and proficiency with data; able to derive insights from tools like Looker and create data-driven arguments.

• High emotional intelligence when interacting with senior, assertive leaders.

• Exceptional synthesis and written communication abilities.

• A tendency towards clarity and simplification.

• Comfortable in constructively challenging partners and leaders.

• Composed under pressure with a strong sense of stability.

• Capable of operating with significant seniority and scope from the outset.

• Experience in government, public-sector, or B2G settings, or with mission-driven and nonprofit organizations.

• Proven experience running OKR or performance versus plan processes at scale.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working arrangements.

• Professional development opportunities and support for continued learning.

• A collaborative and inclusive work environment.