OpenShift Technical Account Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Assist enterprise clients in deploying automated and containerized cloud application platform solutions.

• Acquire knowledge of technologies such as container orchestration, container registries, container build strategies, and microservices on container platforms.

• Build relationships with essential business and IT stakeholders to comprehend customers' business objectives and priorities.

• Conduct technical reviews and disseminate knowledge to proactively identify and mitigate issues.

• Understand customer technical infrastructures, hardware, and offerings, acting as a customer advocate within Red Hat.

• Collaborate with engineering, research and development, product management, and technical support teams.

• Develop customer engagement plans and maintain documentation regarding customer environments.

• Document customer issues and technical resolutions in detail.

• Manage and enhance customer relationships through relationship-focused support.

• Alert customers about technological changes or potential service interruptions and provide advice on mitigation strategies.

• Counsel customers on current and upcoming Red Hat products.

• Diagnose technical issues and facilitate issue escalation with Red Hat and customer teams.

• Analyze and present regular operational performance reviews to customer leadership.

• Engage field teams, customers, and partners to ensure successful outcomes in cloud technology.

• Communicate how Red Hat cloud solutions and roadmap align with customer use cases.

• Travel occasionally to meet regional customers.

⛳️ Requirements

• Over 5 years of experience in a support, development, engineering, IT, or quality assurance role.

• Experience in administering Platform-as-a-Service (PaaS) cloud solutions, particularly Red Hat OpenShift Container Platform.

• Proficient in enterprise cloud solutions such as PaaS, containers, Kubernetes, cloud management, and IT automation.

• Skilled in managing and expanding existing enterprise customer relationships through proactive, relationship-based support.

• Strong understanding of enterprise architecture and strategic business drivers.

• Capable of handling multiple issues and projects with changing priorities and timelines.

• Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely to customers in English.

• Willingness to travel for customer visits and events within the region.

• Bachelor's degree or equivalent in a technology-related field, preferably in computer science or engineering is advantageous.

• Familiarity with continuous integration (CI) and continuous delivery (CD) concepts is a plus.

• Red Hat Certified Engineer (RHCE) certification is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account associated with a high deductible medical plan.

• Retirement 401(k) plan with employer match.

• Paid time off and holidays.

• Paid parental leave plans for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement.

• Tuition reimbursement.

• Transportation expense account.

• Employee assistance program.