Online Counsellor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver digital counseling and emotional wellbeing support to adults.

• Offer text-based online counseling or psychotherapy, support, and guidance within the iRespond clinical and operational framework.

• Evaluate and address the risks and needs of service users.

• Appropriately signpost and complete referrals.

• Manage a personal caseload.

• Provide structured therapeutic support and interventions for physical, emotional, and mental health issues and distress in both short- and mid-term contexts.

• Deliver digital structured therapeutic support for individuals facing complex mental health challenges.

• Operate within BACP or an equivalent professional ethical framework.

• Adhere to legal, regulatory, safeguarding, data protection, and internal policy requirements.

• Maintain precise case notes and records using authorized systems and procedures.

• Collaborate with internal and external professionals and services concerning safeguarding issues.

• Keep accurate shift-duty and activity information in the scheduling and rota system.

• Participate in and contribute to clinical supervision, clinical support, training, continuing professional development, team meetings, management supervision, and organizational meetings.

• Evaluate clinical work and performance against established work schedules and KPIs.

⛳️ Requirements

• Relevant professional qualification in Counseling at a minimum of level 4, recognized by BACP, UKCP, NCS, or an equivalent body.

• Registration with BACP (MBACP reg.) or equivalent recognized UK counseling and psychotherapy awarding body registration (NCS, UKCP, COSCA).

• Eligibility for accreditation in counseling or psychotherapy at diploma level (minimum level 4) or higher.

• At least 450 hours of supervised clinical practice.

• Three years of post-qualifying experience as a qualified and clinically supervised Counselor/Psychotherapist.

• Three years of post-qualifying experience providing counseling and/or mental health support to adults aged 18+ in both face-to-face and digital environments.

• Experience in conducting risk and needs assessments, referrals, and short-term and long-term counseling/psychotherapy.

• Background in risk management interventions.

• Familiarity with adult safeguarding and child protection, including knowledge of relevant policies and legislation.

• Experience in providing effective engagement and immediate support to adults in distress.

• Capability to work remotely with reliable broadband, a safe home-working environment, and proficient technology use.

• Outstanding time management skills and ability to handle both a clinical caseload and administrative responsibilities.

• Availability for a minimum of 30 hours per week across 4- or 6-hour shifts, including afternoons, evenings, and weekends.

• Awareness of social, environmental, and economic factors that impact mental health.

• Resilience and empathy in supporting individuals in distress.

• Understanding of equality, diversity, and inclusion issues in practice.

• Openness to learning about mental health issues and psychological change theories.

• Belief in the importance of measuring outcomes.

• Experience working collaboratively within multidisciplinary teams.

• Successful enhanced DBS check required.

🏝️ Benefits

• 36 days of annual leave, inclusive of public holidays.

• Annual professional training programs.

• Pension contributions.

• Annual company share option awards.

• AXA plan.

• Employee Assistance Programme (EAP) offering 24/7 telephone mental health support and GP consultations.

• Life assurance coverage up to four times the annual salary.

• Remote working opportunities.

• Income Protection in case of incapacity.

• Paid monthly clinical supervision and in-house clinical support.