Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate live onboarding and training sessions for new clients to guarantee a smooth integration of Riverside’s solutions.

• Inform existing clients about new features and updates to enhance their utilization of the platform.

• Develop and maintain resources for customers, including training presentations, guides, and workshops.

• Collaborate with Sales and Customer Success teams to ensure seamless customer transitions and a unified experience.

• Assist in the onboarding and continuous training of new members within the Customer Success team.

• Actively recognize customer needs and milestones, guiding them toward realizing their “first value.”

• Track customer health and address potential risks to reduce churn.

• Work alongside product and marketing teams to ensure resources are up-to-date with the latest advancements and best practices.

⛳️ Requirements

• Demonstrated experience in a customer-facing position, preferably in support, onboarding, training, or customer success within a SaaS context.

• Strong capability to articulate technical concepts in a clear and engaging way.

• Experience in creating and presenting training content and materials.

• Outstanding organizational skills, with the ability to handle multiple projects and meet deadlines.

• Confidence in leading live virtual training sessions.

• A proactive attitude, coupled with a commitment to providing outstanding customer experiences.

• A genuine desire to assist and educate others, characterized by a friendly and customer-centric approach.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• A vibrant work culture that promotes teamwork and innovation.