Onboarding Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist partners through the onboarding journey, ensuring they complete their listings accurately and efficiently.

• Evaluate and conduct quality assurance on listings to guarantee that all details, content, and information adhere to quality benchmarks.

• Support partners with listing specifics, updates, corrections, and other platform-related inquiries.

• Offer post-sales assistance and address partner inquiries or concerns via email, chat, and other communication methods.

• Follow up with partners to fulfill any outstanding onboarding or listing obligations.

• Keep precise records and documentation of partner interactions and the status of listings.

• Detect listing issues or deficiencies and proactively address them with partners.

• Design and set up AI chatbots for onboarding and customer support purposes.

• Enhance onboarding workflows and processes for better efficiency.

• Collaborate with internal teams to tackle partner and listing-related challenges.

⛳️ Requirements

• Background in customer support, onboarding, account management, or administrative operations.

• Exceptional attention to detail when reviewing and managing listing information.

• Excellent written and verbal communication abilities.

• Proficient with chat, email, and CRM/platform tools.

• Capability to handle multiple partner requests and follow-ups while maintaining organization.

• Familiarity with CRM software and sales productivity applications.

• High degree of professionalism and confidentiality.

• Self-driven and focused on achieving results.

• Must possess a personal computer or laptop and reliable internet access.

• Knowledge of Office 360, Google Apps, and client-facing communication practices.

• Strong problem-solving abilities and a proactive approach to customer support.

• Willingness to learn and work with AI tools and chatbot platforms.

• Experience with listing management, e-commerce, marketplaces, or similar platforms is advantageous.

🏝️ Benefits

• Work hours generally correspond to standard business hours in the US, with some flexibility based on client needs.

• This position is entirely remote.

• Mental health days are provided.

• Performance-based incentives in addition to the base salary.

• Annual review and appraisal process.

• Opportunities for professional growth and advancement within the organization.