Client Onboarding & Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture strong relationships with key stakeholders, executives, and C-suite leaders within strategic clients and ASOs.

• Gain a comprehensive understanding of Twin Health programs, onboarding processes, growth marketing, and clinical operations.

• Oversee the complete onboarding process of Twin programs for self-insured employers and ASOs.

• Facilitate discovery sessions and create customized solutions for diverse customer populations.

• Offer consultative advice to enhance member engagement and client satisfaction.

• Set up, configure, and test customer instances effectively.

• Coordinate internal resources and vendors for successful project execution.

• Educate customers on Twin programs to increase awareness and enrollment.

• Analyze customer data pre- and post-launch, providing actionable insights.

• Manage multiple projects, including project plans, cross-functional teams, timelines, risks, and escalations.

• Handle customer stakeholders, meetings, expectations, alignment, and status reporting of projects.

• Operationalize data access and manage eligibility file handling with technical partners.

• Create client presentations, reports, events, onboarding templates, playbooks, and best practices.

• Mobilize internal teams to address client issues and escalations effectively.

• Relay client and market feedback to Clinical Delivery, Product, Marketing, Engineering, Billing Operations, Executive, and other teams.

• Develop promotional strategies and toolkits for members before launch.

• Act as an internal subject matter expert on the onboarding lifecycle and enhance internal processes.

⛳️ Requirements

• 2 - 5 years of experience in onboarding and customer-facing roles.

• 2 - 5 years of experience in health tech client onboarding and project management.

• Familiarity with health benefits, health and wellness, health plans, or systems.

• Ability to communicate effectively and collaborate across client organizations, engaging with senior executives and execution teams on both tactical and strategic matters.

• Exceptional project management and organizational skills, with a keen attention to detail and the capability to balance planning with timely execution.

• Ability to handle conflicting priorities and thrive in a fast-paced, time-sensitive environment.

• Proficient in Google applications and project management tools such as InspirePlanner, Monday.com, and MS Project.

• Experience collaborating with technical/data partners on data exchange, file specifications, file encryption and transmission, and testing processes.

🏝️ Benefits

• A competitive compensation package aligned with top technology companies.

• A remote and accomplished global team.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of fully paid parental leave for delivering parents; 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you, with 80% coverage for your family.

• Options for Health Savings Account and Flexible Spending Account.

• 401k retirement savings plan.

• High level of flexibility in work arrangements.