Manager, Client Onboarding – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture relationships with key stakeholders, executives, and C-suite individuals within large enterprise clients.

• Gain a comprehensive understanding of Twin Health programs, onboarding procedures, program management, growth marketing, and clinical operations.

• Take ownership of the complete onboarding and implementation of Twin programs for clients including self-insured employers, health plans, and health systems.

• Facilitate discovery sessions and create customized solutions for client populations.

• Program manage and assist the Client Growth team post-launch.

• Offer recommendations to enhance member engagement, boost program outcomes, and maximize client satisfaction.

• Set up, configure, and test client-specific instances.

• Coordinate internal resources and third-party vendors for effective project execution.

• Educate clients about Twin programs to promote awareness and drive enrollment.

• Analyze client data pre- and post-launch to deliver actionable insights.

• Oversee multiple complex projects, project plans, cross-functional teams, launch readiness, risks, and escalations.

• Manage client stakeholders, lead meetings, establish expectations, foster alignment, and maintain project status updates.

• Operationalize data access and eligibility file management in collaboration with client technical leads or third parties.

• Prepare client events, presentations, reports, onboarding templates, playbooks, and standard operating procedures.

• Mobilize internal teams to address client issues and escalations.

• Relay client and market feedback to the Clinical Delivery, Product, Marketing, Engineering, Billing Operations, and Executive teams.

• Develop promotional strategies and toolkits for members prior to launch.

• Act as the internal subject matter expert for the onboarding lifecycle, driving process improvements and ensuring successful launches.

⛳️ Requirements

• 5 to 10 years of experience in onboarding, program management, and client-facing roles.

• 5 to 10 years of experience in digital health client onboarding and project management at a managerial level or above.

• Familiarity with health benefits, wellness programs, health plans, or health systems.

• Ability to engage and collaborate with client organizations on both tactical and strategic matters with senior executives and execution teams.

• Exceptional project management capabilities, strong organizational skills, meticulous attention to detail, and the ability to balance thorough planning with timely execution.

• Capacity to handle conflicting priorities and excel in a fast-paced environment under tight deadlines.

• Proficiency in Google applications and project management tools such as InspirePlanner, Monday.com, and MS Project.

• Experience collaborating with technical/data teams on data exchange, file specifications, encryption, transmission, and testing procedures.

🏝️ Benefits

• A competitive compensation package aligned with leading technology firms.

• A remote and skilled global team.

• Opportunity for equity participation.

• Unlimited vacation subject to manager approval.

• 16 weeks of fully paid parental leave for delivering parents; 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you, with 80% coverage for your family.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• A 401k retirement savings plan.

• Annual bonuses based on personal and organizational performance metrics.

• A high degree of flexibility.