Onboarding Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee the onboarding process for a complete portfolio of customers, from signing to setup and achieving self-sufficiency.

• Collaborate with the dedicated migration team to facilitate data transfers.

• Evaluate customer setups and customize Gymdesk to align with their operational needs.

• Provide training for customers and their staff on pertinent Gymdesk features.

• Ensure a smooth, personalized, and supportive launch experience.

• Relay customer feedback to the Product team for continuous improvement.

• Proactively identify potential issues and manage escalations to prevent customer churn.

• Partner with the VP of Customer Success to create scalable onboarding systems and playbooks.

⛳️ Requirements

• 2 to 4 years of experience in onboarding, training, customer service, or project management.

• Excellent English speaking and writing abilities.

• Strong, confident, and approachable communication skills, both verbally and in writing.

• A genuine desire to help customers achieve success.

• Comfortable working alongside cross-functional teams.

• Proficient in Microsoft Excel.

• Strong project management skills to handle multiple customers concurrently.

• Detail-oriented with exceptional organizational skills.

• Familiarity with CRM systems, Slack, and other remote work tools.

• Ability to thrive in a fast-paced, dynamic work environment.

• Quick learner with the capability to become a product expert on new software.

🏝️ Benefits

• 100% Remote work.

• Flexible schedule for those in PST, MST, CST, or EST time zones.

• Full-time contractor arrangement.