Onboarding Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist and oversee the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services.

• Guarantee an outstanding onboarding experience for clients.

• Work alongside the team to effectively configure properties within the billing platform.

• Ensure that processes are executed accurately and promptly.

• Conduct training sessions and deliver presentations to groups.

• Maintain regular communication with both colleagues and clients.

⛳️ Requirements

• A minimum of 3 years of experience in an implementation role.

• 1 to 2 years of experience in a supervisory capacity is preferred.

• Prior experience with utility billing is highly advantageous.

• Strong technical aptitude is essential.

• Proficient in using MS Office applications (Word, Excel, PowerPoint).

• Capability to comprehend and articulate complex technical concepts to non-technical audiences.

• Ability to manage multiple priorities in a fast-paced setting.

• Exceptional organizational, time management, and problem-solving skills.

• Strong verbal and written communication abilities.

• Competence in training and presenting to groups.

• Detail-oriented, proactive, and capable of working independently with minimal supervision.

• A Bachelor's Degree is preferred.

• Solid technical and business understanding related to implementation processes.

• A commitment to continuous learning with a focus on process improvement and emerging technologies.

• Ability to sit for extended periods while using a computer.

• Capacity to occasionally lift office supplies weighing up to 25 lbs.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• A collaborative and energetic team environment.

• Opportunities for career advancement and professional development.

• A full-time, stable position with a clear pathway for advancement.