Onboarding Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure a remarkable onboarding experience for clients.

• Assist and guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services.

• Work collaboratively with the team to effectively set up properties in the billing platform.

• Guarantee that processes are conducted in a timely and precise manner.

• Provide training and deliver presentations to groups.

• Maintain regular communication with colleagues and clients.

⛳️ Requirements

• Over 3 years of experience in an implementation role.

• Preferred experience of 1–2 years in supervising team members.

• Previous exposure to utility billing is highly advantageous.

• Strong technical skills are required.

• Proficient in using MS Office (Word, Excel, PowerPoint).

• Capability to comprehend and articulate complex technical concepts to non-technical individuals.

• Ability to manage multiple priorities in a fast-paced setting.

• Excellent organizational, time management, and problem-solving abilities.

• Strong verbal and written communication skills.

• Competence in training and presenting to groups.

• Detail-oriented, proactive, and highly productive with minimal supervision.

• Bachelor’s Degree is preferred.

• Strong technical and business insight related to implementation processes.

• A mindset focused on continuous learning, process improvement, and emerging technologies.

• Capacity to sit for extended periods while working on a computer.

• Ability to occasionally lift office supplies weighing up to 25 lbs.

🏝️ Benefits

• Competitive salary and benefits package.

• Collaborative and dynamic team environment.

• Opportunities for career growth and development.

• Full-time, stable position with a clear path to advancement.

• Remote office environment.