Mid-Level Customer Onboarding Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the customer welcome and initiation process following the closure of a sale, ensuring alignment on expectations and the implementation schedule.

• Conduct the initial setup of the Mobato System tailored to the specific profile and requirements of the customer.

• Organize and facilitate training sessions for key users.

• Observe the customer's initial usage of the system, identifying any obstacles and proactively anticipating questions.

• Monitor and report on Time to Value (TTV), implementation duration, and initial adoption metrics.

• Work collaboratively with Support, Customer Success, and Technology teams to address technical challenges.

• Document each customer's onboarding experience for future reference by the Customer Success team.

• Recommend enhancements to training materials, checklists, and the onboarding process.

⛳️ Requirements

• A completed or in-progress Bachelor’s degree in Business Administration, Marketing, Engineering, Information Systems, or a related discipline.

• 1–2 years of relevant experience in onboarding, system implementation, customer success, or technical customer support.

• Excellent communication and instructional abilities, capable of training users with diverse levels of digital proficiency.

• Capacity to manage multiple customers or onboarding projects concurrently while maintaining organization and adhering to deadlines.

• Proactive, consultative, and results-driven approach, emphasizing TTV and user adoption.

• Strong written communication skills for developing training materials, checklists, and status updates.

• Familiarity with the Mobato System.

• Experience with Customer Success or onboarding tools such as Notion, ClickUp, Pipefy, or similar platforms.

• Proficient in training and webinar platforms like Google Meet, Zoom, and Loom.

• Understanding of automotive DMS platforms such as Linx, Dealernet, and NBS; integration experience is a substantial advantage.

• Experience using CRM or customer-tracking tools such as HubSpot, Salesforce, or an internal Customer Success system.

• Proficiency in Excel or Google Sheets.

• Background in the automotive or B2B SaaS industries is advantageous.

• Experience with DMS platforms such as Linx, Dealernet, or NBS is beneficial.

• Knowledge of Customer Success methodologies and onboarding frameworks is a plus.

• Experience in creating training content is an added advantage.

🏝️ Benefits

• Salary advance

• Cost-of-living allowance

• Christmas gift basket