Onboarding Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Provide an outstanding onboarding experience for clients

• Assist and direct the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services

• Work in conjunction with the team to effectively establish properties in the billing platform

• Ensure that processes are executed accurately and in a timely manner

• Conduct training sessions and presentations for groups

• Maintain regular communication with colleagues and clients

⛳️ Requirements

• Over 3 years of experience in an implementation role

• 1 to 2 years of experience in supervising team members is preferred

• Prior experience with utility billing is highly advantageous

• Strong technical skills are essential

• Proficient in using MS Office (Word, Excel, PowerPoint)

• Capable of comprehending and explaining complex technical concepts to non-technical audiences

• Competent in managing multiple priorities within a fast-paced environment

• Exceptional organizational, time management, and problem-solving abilities

• Excellent verbal and written communication skills

• Proficient in training and presenting to groups

• Detail-oriented, proactive, and capable of working productively with minimal supervision

• Strong understanding of technical and business aspects related to implementation processes

• Commitment to continuous learning with an emphasis on process enhancement and emerging technologies

• Ability to sit for prolonged periods while using a computer

• Occasionally capable of lifting office supplies weighing up to 25 lbs.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package

• A collaborative and vibrant team atmosphere

• Opportunities for career advancement and professional development

• Full-time, stable position with a well-defined path for advancement