Onboarding Project Manager – OD

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete lifecycle of implementation projects, covering planning, resource distribution, timelines, and risk management.

• Collect project specifications and establish objectives and deliverables in collaboration with clients.

• Create and sustain project schedules, ensuring that milestones are achieved as planned.

• Facilitate coordination among internal and external stakeholders to ensure alignment and effective onboarding.

• Hold project status meetings and offer updates regarding progress, risks, and challenges.

• Recognize and address project risks, while resolving any barriers that arise.

• Deliver direct customer training and support throughout the implementation phase.

• Organize technical resources to integrate openDoctor with clients’ existing systems.

• Work together with R&D, Customer Support, Implementations, and development teams to tackle technical issues and customization requirements.

• Set up configurations for openDoctor product builds.

• Enhance implementation procedures and adopt best practices.

• Assist clients in refining requirements and setting up internal controls, configurations, and quality checks.

• Record meeting and event details, effectively communicating notes and action items.

• Conduct live customer training sessions both in-person and virtually.

• Undertake additional responsibilities as assigned by management.

⛳️ Requirements

• Experience in project management or SaaS implementation is advantageous, though not mandatory.

• Strong preference for familiarity with workflows in radiology or imaging centers.

• Experience interacting with healthcare clients or within healthcare operations is a plus.

• Proven experience in closely collaborating with clients.

• Enthusiasm for training end users, configuring product builds, and providing hands-on troubleshooting during implementation.

• Strong communication and presentation skills.

• Ability to effectively communicate across all organizational levels.

• Capacity to work independently on multiple projects while meeting deadlines.

• Attention to detail and exceptional organizational skills.

• Aptitude for quickly understanding and applying complex business and technical concepts.

• Commitment to delivering high-quality customer service.

• Excellent communication and interpersonal abilities.

• Must be authorized to work in the United States without sponsorship.

• Willingness to work extended hours as necessary.

• Occasional travel may be required.

🏝️ Benefits

• Competitive salary with additional commissions/bonus opportunities.

• 401(k) plan with a company match of up to 4%.

• Medical, dental, and vision insurance plans available through Cigna.

• Employee-covered plans accessible for dependents.

• Long-term disability and life insurance coverage.

• Home Internet and wellness allowances.

• 10 holidays plus 2 holiday eves.

• 18 days of paid time off (PTO).

• 18 days of sick leave.

• Additional days off for SurgiGive volunteering (1 day), birthday celebration (1 day), and recharge (3 days).

• Remote-first working environment.

• Flexible work arrangements.

• Opportunities for team engagement during meetups.

• Volunteer opportunities available.